Lead HVAC Service Manager – Residential Growth Leader

Papalia; Boxborough (MA); Presencial; USD 120.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Life Insurance

Disability Insurance

PTO

Company vehicles

Tool stipend

Training programs

Descripción de la vacante

Papalia Home Services in Boxborough, MA seeks a Residential HVAC Service Manager to lead the service department and drive field operations excellence. You will mentor technicians, optimize scheduling, and uphold safety and quality, ensuring superb customer experiences.

The role emphasizes hands-on leadership, continuous improvement, and collaboration with internal teams to grow a high-performing, reliable service organization. Competitive pay and comprehensive benefits are offered.

Formación

• Proven experience in team leadership or service management within HVAC or related industries.
• Deep understanding of residential HVAC systems and service processes.
• Strong leadership, organizational, and communication skills.
• Ability to manage operational details, scheduling, and team coordination.
• Comfortable balancing field support with administrative duties.
• Track record of leading teams toward measurable growth and performance.
• Valid driver’s license and clean driving record.

Responsabilidades

• Oversee and lead the residential HVAC service department, managing day-to-day field operations.
• Supervise and mentor a team of HVAC technicians to maintain performance, safety, and customer satisfaction.
• Drive team accountability and create a culture of continuous improvement.
• Manage technician schedules, dispatch logistics, and job prioritization to maximize efficiency.
• Provide direction and support for troubleshooting, installations, and repairs.
• Monitor department KPIs and service metrics, implementing process improvements where needed.
• Collaborate with internal teams and vendors to optimize service delivery and resource allocation.
• Ensure compliance with all safety standards, regulations, and company protocols.
• Address escalated customer concerns and ensure service excellence from start to finish.
• Participate in recruiting, onboarding, and training efforts to build a strong and reliable team.

Conocimientos

Team leadership

HVAC knowledge

Operations management

Scheduling

Customer service

Safety compliance

Descripción del empleo

Papalia Home Services in Boxborough, MA seeks a Residential HVAC Service Manager to lead the service department and drive field operations excellence. You will mentor technicians, optimize scheduling, and uphold safety and quality, ensuring superb customer experiences.

The role emphasizes hands-on leadership, continuous improvement, and collaboration with internal teams to grow a high-performing, reliable service organization. Competitive pay and comprehensive benefits are offered.