Service Manager – HVAC

Calltestoftime; Marlboro (MA); On-site; USD 125,000 - 140,000; Full time

Benefits offered by this job

Medical/dental/vision

Long-term disability insurance

Life insurance policy

Aflac accident insurance

401(k) with match

Birthday bonus

Paid vacation

Paid sick time

Bereavement leave

Job summary

Test of Time Plumbing Heating Air & Electrical is seeking an experienced Service Manager to lead our HVAC service department in the Greater Boston area. You will balance staffing, scheduling, and customer needs while coaching technicians to deliver top-quality workmanship and exceptional customer care.

You'll drive performance by setting clear expectations, developing training plans, and coordinating recruiting and onboarding to build a capable, dependable team. Leadership matters here.

Qualifications

• Three or more years of leadership or management experience.
• HVAC knowledge preferred.
• Experience providing sales training and developing team members.
• A history of building productive teams and following through on performance expectations.
• A customer-focused approach to service and problem-solving.
• Strong communication, planning, and organizational skills.
• The ability to provide clear direction, constructive feedback, and ongoing support.

Responsibilities

• Oversee daily HVAC service and maintenance operations, balancing staffing, scheduling, and customer needs.
• Coach technicians on service quality, customer communication, and sales performance.
• Set clear expectations, monitor department results, and help the team achieve its goals.
• Evaluate completed work and address opportunities to improve quality and consistency.
• Develop training plans that strengthen technical skills and support employee growth.
• Manage recruiting, hiring, and onboarding to maintain a capable, dependable team.
• Help resolve technical questions, customer concerns, and workflow challenges.
• Reinforce safe work practices and adherence to company policies and service procedures.
• Identify practical ways to improve department efficiency and performance.

Skills

Leadership

HVAC knowledge

Sales training

Team building

Customer-focused

Communication

Planning

Organizational skills

Job description

Service Manager - HVAC

Build a stronger team. Improve service performance. Make an impact.

For nearly 50 years, Test of Time Plumbing Heating Air & Electrical has helped homeowners throughout Greater Boston and Metro West improve the comfort, efficiency, and reliability of their homes. We've built our reputation through honest recommendations, exceptional workmanship, and treating customers the way we'd want our own families treated.

We're looking for an experienced leader to guide our HVAC service department and help technicians succeed. If you enjoy coaching people, solving operational challenges, and turning goals into results, this opportunity offers the chance to put those strengths to work.

As our HVAC Service Manager, you'll manage daily operations, support team development, and maintain high standards for workmanship and customer care. We value clear communication, consistent follow-through, and leaders who take an active role in their team's success.

Pay: $125,000-$140,000 per year

Benefits

• Medical, dental, and vision insurance with 50% employer-paid employee coverage
• Company-paid long-term disability insurance
• Company-paid $50,000 life insurance policy
• Optional Aflac accident insurance
• 401(k) with company match up to 5% after six months
• Birthday bonus equal to eight hours of additional pay
• Paid vacation:
  • Two weeks during year one
  • Three weeks after one year
  • Four weeks after five years
• 40 hours of paid sick time
• Bereavement leave

What You’ll Do

• Oversee daily HVAC service and maintenance operations, balancing staffing, scheduling, and customer needs
• Coach technicians on service quality, customer communication, and sales performance
• Set clear expectations, monitor department results, and help the team achieve its goals
• Evaluate completed work and address opportunities to improve quality and consistency
• Develop training plans that strengthen technical skills and support employee growth
• Manage recruiting, hiring, and onboarding to maintain a capable, dependable team
• Help resolve technical questions, customer concerns, and workflow challenges
• Reinforce safe work practices and adherence to company policies and service procedures
• Identify practical ways to improve department efficiency and performance

What You Bring

• Three or more years of leadership or management experience
• HVAC knowledge preferred
• Experience providing sales training and developing team members
• A history of building productive teams and following through on performance expectations
• A customer-focused approach to service and problem-solving
• Strong communication, planning, and organizational skills
• The ability to provide clear direction, constructive feedback, and ongoing support

Bring your leadership skills to Test of Time Plumbing Heating Air & Electrical and help shape the success of our service department.