HVAC Service Manager: Growth Leader & Team Training

Heritage Home Service; Wilmington (MA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Life and Long-Term Disability

Paid Time Off

Vehicle & tool stipend

Training opportunities

Job summary

Heritage Home Service in Boxborough, MA is seeking a Residential HVAC Service Manager to lead the service department, oversee field operations, and mentor a team of technicians to deliver high-quality HVAC solutions.

You will balance field support with administrative duties, monitor KPIs, and collaborate with internal teams to optimize service delivery. The role offers competitive pay, comprehensive benefits, and clear growth opportunities with a trusted local company.

Qualifications

• Experience leading HVAC service teams.
• In-depth knowledge of residential HVAC systems.
• Strong leadership and communication skills.
• Ability to manage scheduling and coordination.
• Valid driver’s license with clean record.

Responsibilities

• Oversee and lead the residential HVAC service department, managing day-to-day field operations
• Supervise and mentor a team of HVAC technicians to maintain performance, safety, and customer satisfaction
• Drive team accountability and create a culture of continuous improvement
• Manage technician schedules, dispatch logistics, and job prioritization to maximize efficiency
• Provide direction and support for troubleshooting, installations, and repairs
• Monitor department KPIs and service metrics, implementing process improvements where needed
• Collaborate with internal teams and vendors to optimize service delivery and resource allocation
• Ensure compliance with all safety standards, regulations, and company protocols
• Address escalated customer concerns and ensure service excellence from start to finish
• Participate in recruiting, onboarding, and training efforts to build a strong and reliable team

Skills

Team leadership

Service management

HVAC expertise

Operations coordination

Customer service

Job description

Heritage Home Service in Boxborough, MA is seeking a Residential HVAC Service Manager to lead the service department, oversee field operations, and mentor a team of technicians to deliver high-quality HVAC solutions.

You will balance field support with administrative duties, monitor KPIs, and collaborate with internal teams to optimize service delivery. The role offers competitive pay, comprehensive benefits, and clear growth opportunities with a trusted local company.