HVAC Service Leader | Field Coach & Growth Driver

Automatic Data Processing, Inc.; Bradley (WV); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Take-home company vehicle

Gas card

Phone

Tablet

Laptop

Tool allowance

Healthcare options

401(k) with company match

HSA & FSA options

PTO and holidays

Life and disability insurance

Job summary

Appalachian Heating is seeking an HVAC Service Manager to lead a field team of residential and light commercial technicians. You will mentor staff, drive safety and quality, and hit revenue goals while spending time in the field conducting ride-alongs and coaching in real time.

The role emphasizes leadership development, process optimization with dispatch, and ensuring exceptional customer experiences through 5-star service and strong team performance.

Qualifications

• 5+ years HVAC trade experience.
• 2+ years supervisory/leadership experience in the trades.
• High school diploma or GED; trade school or military training preferred.
• Valid driver’s license with clean driving record.
• Ability to pass background checks and drug screenings.
• Legally authorized to work in the United States without sponsorship.

Responsibilities

• Lead and coach field technicians; conduct ride-alongs.
• Partner with dispatch to optimize technician routing.
• Inspect repairs and installations for safety and quality.
• Resolve customer concerns and manage warranty work.
• Monitor KPIs, budgets, and revenue targets.
• Manage workflows in ServiceTitan including pricing and invoicing.
• Coordinate parts procurement and vehicle stock.

Skills

HVAC experience

Leadership

Coaching

Supervisory

CRM software

ServiceTitan

Work authorization

Background checks

Education

High school diploma or GED

Tools

ServiceTitan

Job description

Appalachian Heating is seeking an HVAC Service Manager to lead a field team of residential and light commercial technicians. You will mentor staff, drive safety and quality, and hit revenue goals while spending time in the field conducting ride-alongs and coaching in real time.

The role emphasizes leadership development, process optimization with dispatch, and ensuring exceptional customer experiences through 5-star service and strong team performance.