HVAC Field Supervisor: Lead, Coach & Grow Service Revenue

Propeller Building Services; Henderson (NV); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company car

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

702 PlumbAIR is seeking an HVAC Field Supervisor to lead our service department while remaining hands-on in the field. This player-coach role will set the standard by driving revenue, supporting technicians on complex calls, and advancing department performance.

You will oversee scheduling, coach technicians, manage KPIs, and partner with the General Manager to deliver exceptional customer experiences. Competitive base salary and benefits are included.

Qualifications

• 5+ years HVAC service experience.
• Proven leadership or supervisory experience in a service environment.
• Strong diagnostic and technical HVAC skills.
• Experience with system sales and customer-facing service.
• Familiarity with ServiceTitan (preferred).
• Valid driver’s license and clean driving record.
• Strong communication, coaching, and problem-solving skills.
• Highly organized with a results-driven mindset.

Responsibilities

• Perform HVAC service calls and system sales while maintaining strong individual performance (revenue, average ticket, close rate).
• Lead, coach, and mentor HVAC Service Technicians through ride-alongs, training, and ongoing development.
• Own and drive department KPIs including revenue, conversion rate, productivity, and average ticket.
• Conduct weekly KPI reviews and support quarterly/annual performance evaluations.
• Act as the primary liaison between the HVAC Service team and General Manager.
• Support technicians in the field with troubleshooting, pricing, estimating, and sales strategy.
• Oversee daily scheduling, dispatch coordination, and technician assignments to maximize efficiency.
• Resolve customer escalations and ensure a high level of customer satisfaction.
• Review work orders and documentation for accuracy and completeness.
• Maintain ServiceTitan integrity, including pricebook accuracy and proper job documentation.
• Contribute to inventory planning, purchasing decisions, and job costing accuracy.

Skills

Leadership

Coaching

Customer-facing

Communication

Problem-solving

Sales awareness

Team management

Time management

Tools

ServiceTitan

Job description

702 PlumbAIR is seeking an HVAC Field Supervisor to lead our service department while remaining hands-on in the field. This player-coach role will set the standard by driving revenue, supporting technicians on complex calls, and advancing department performance.

You will oversee scheduling, coach technicians, manage KPIs, and partner with the General Manager to deliver exceptional customer experiences. Competitive base salary and benefits are included.