HVAC Service Dispatcher & Scheduler

EMCOR Services MSI - Mechanical Services; Jacksonville (FL); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Benefits

Job summary

Certified Air Contractors, a division of EMCOR Services MSI, is seeking a Service Dispatcher to support the Service department in Jacksonville, FL. The role focuses on coordinating HVAC technicians, managing work orders, and ensuring timely communication with customers.

The ideal candidate has a background in HVAC dispatching or customer service, strong computer skills, and a team-oriented approach. A comprehensive benefits package is offered along with competitive pay.

Qualifications

• High School Diploma
• 4 or more years of HVAC customer service or HVAC dispatching/estimating experience.
• Communicates effectively using appropriate interpersonal skills in person and on the phone.
• Excellent computer skills (Excel, Word, Outlook, PowerPoint).
• Excellent Leadership, spoken and written communication skills.

Responsibilities

• Assigns Service Technician work orders, orders material parts, records time off.
• Informs Service Technicians what assignments need to be completed at each job.
• Organizes the Service Technician’s work load, issues and approves purchase orders.
• Coordinates services resources. Orders materials, lines up subcontractors and inventories tools.
• Generates work order documents, dispatches technicians, and notifies customers of ETA/status.
• Responsible for customer interaction/satisfaction.
• Interacts and communicates with all HVAC Field Technicians & Supervisors to assign/dispatch HVAC Technicians.

Job description

Certified Air Contractors, a division of EMCOR Services MSI, is seeking a Service Dispatcher to support the Service department in Jacksonville, FL. The role focuses on coordinating HVAC technicians, managing work orders, and ensuring timely communication with customers.

The ideal candidate has a background in HVAC dispatching or customer service, strong computer skills, and a team-oriented approach. A comprehensive benefits package is offered along with competitive pay.