Service Dispatcher

EMCOR Services MSI-Certified Air Contractors; Jacksonville (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

EMCOR Services MSI-Certified Air Contractors is seeking a Service Dispatcher in Jacksonville to manage technician assignments, dispatch work, and coordinate parts and material needs. The role requires clear communication with customers and field staff, proficiency with office software, and the ability to multitask under pressure.

Hourly position with benefits, reporting to the General Manager and working with the Service team.

Qualifications

• HVAC dispatching or related customer service experience required.
• Strong communication and interpersonal skills for in-person and phone work.
• Proficient with common office software and data entry.

Responsibilities

• Assigns work orders to service technicians and coordinates materials.
• Communicates assignments and ETA/status to customers.
• Maintains dispatch screens and generates reports.
• Supports service billing as needed.
• Ensures customer satisfaction and safety practices.

Skills

HVAC dispatching

Customer service

Communication skills

Computer skills

Education

High School Diploma

Tools

Excel

Word

Outlook

Job description

About Us

Certified Air Contractors has served Northeast Florida and South Georgia since 1976.

Now as a division of EMCOR Services MSI (MSI), they continue to provide full-service mechanical and HVAC solutions for an array of clients and facilities, including commercial, warehouse and distribution, healthcare, hospitality, educational, and municipalities.

Job Summary

Certified Air Contractors is a full service HVACR contractor offering an array of energy efficient air-conditioning services from concept to completion, maintenance to repair and everything in between. With more than 45 years of service under our belt, Certified Air Contractors continues to be recognized for our visionary leadership and superior craftsmanship in the design and installation of energy-efficient cooling systems.

Certified Air Contractors seeks talented performers and offers a challenging and rewarding work environment that emphasizes teamwork, results, and most importantly honesty and integrity. We value our employees and are committed to attracting highly skilled, talented individuals to join our strong, family-oriented workforce and to help us build on our success.

We are a Drug Free Workplace and an Equal Opportunity Employer.

Job Title: Service Dispatcher

Department: Service

FLSA Status: Hourly

Reports to: General Manager

Coordinates With: Customers, Service Technicians, Service Staff

Salary: Commensurate with experience + Benefits

JOB SUMMARY: Certified Air Contractorsseeks a Service Dispatcher to be able to multi task, able to do and listen to several things at one time; ability to receive and transmit radio and telephone communications; ability to communicate effectively both verbally and in writing, must have working knowledge of computers and electronic data processing; must have a working knowledge of current office practices and procedures; ability to read maps and find locations, ability to work under stressful situations.

Essential Duties & Responsibilities

ESSENTIAL JOB FUNCTIONS:

• Assigns Service Technician work orders, orders material parts, records time off
• Informs Service Technicians what assignments need to be completed at each job
• Organizes the Service Technician’s work load, issues and approves purchase orders
• Coordinates services resources. Orders materials, lines up subcontractors and inventories tools.
• Inputs project location into system. Verifies account set-up, active, site, and to bill customer.
• Generates work order documents, dispatches technicians, and notifies customers of ETA/status.
• Responsible for customer interaction/satisfaction
• Interacts and communicates with all HVAC Field Technicians & Supervisors to assign/dispatch HVAC Technicians
• Complete calls and updates dispatch screens
• Maintains customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests.
• Responsible for generating, interpreting and printing various assigned reports.
• Assists with Service billing as needed.
• Performs duties that are not listed on the job description but assigned by the Service Manager and Office Manager.
• Flexibility to work overtime as required.

Qualifications

QUALIFICATIONS:

Education and Experience:

• High School Diploma
• 4 or more years of HVAC customer service or HVAC dispatching/estimating experience.
• Communicates effectively using appropriate interpersonal skills in person and on the phone.
• Read and understand written instructions. Maintains records and prints legibly.
• Steady employment history and no unexplained gaps of employment.
• Outstanding team player, customer service skills and attendance.
• Energetic, adaptable, self-motivated, and excellent organizational skills.
• Excellent integrity, attention to detail and ability to follow policies and procedures.
• Excellent computer skills (Excel, Word, Outlook, PowerPoint).
• Excellent Leadership, spoken and written communication skills.

SAFETY RESPONSIBILITIES:

• Each employee has a responsibility for their own safety, the safety of their co-workers, and the community in which they are operating.
• In the performance of duties and responsibilities, you are expected to observe all safety, health, and loss prevention rules, practices, and procedures, as well as specific instructions related to the safe and efficient performance of your work.
• An effective and viable safety, health, and loss prevention program will be attained only when all employees are safety conscious and keenly aware, both mentally and physically, of the potential hazards of your environment.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

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Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

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