HVAC Service Dispatcher & Customer Care Specialist

JC Warner HVAC; Queenstown (MD); Presencial; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training

Health Insurance

Retirement Plan

Vacation/Sick Leave

Paid Holidays

Competitive Compensation

Year-Round Work

Spiffs, Rewards

Descripción de la vacante

JC Warner HVAC is seeking a Service Dispatcher to assist the Service Manager in administering the Service Department and creating a positive first impression for callers and visitors. The role focuses on scheduling, coordinating resources, and supporting service technicians and customers.

The ideal candidate has strong communication, supervisory experience in a customer service environment, and basic HVACR knowledge. Training, benefits, and year-round work are offered by JC Warner HVAC.

Formación

• Operate a multi-line telephone system and route calls.
• Greet and direct visitors and customers.
• Assist sales staff with job folders and projects as needed.
• Assist the Service Manager in planning, organizing, and coordinating department resources and goals.
• Schedule service jobs considering the expected complexity and technician availability.
• Train field technicians in customer service skills, non-technical procedures, sales and marketing techniques.
• Cooperate with all Department Managers to support Service Department goals.
• Help resolve customer complaints in a timely, efficient, and cost-effective manner and report incidents to the Service Manager.
• Perform related staff-level duties as directed by the Service Manager.
• Proven supervisory experience in a customer service environment, preferably HVACR contracting or building services.
• Excellent oral and written communication skills.
• Basic knowledge of HVACR technology and ability to support on-site technicians.
• Skill and ability to sell service jobs and service contracts face-to-face, in writing, and on the phone.
• Knowledge of Service Titan scheduling software is a plus.

Responsabilidades

• Assist in planning, organizing, and coordinating department resources and goals.
• Schedule service jobs considering complexity and technician availability.
• Support service technicians and customers to improve department productivity.
• Resolve customer issues promptly and report to the Service Manager.

Conocimientos

Multi-line phone

Visitor greeting

Scheduling service jobs

Customer service

HVACR knowledge

Sales of services

Service Titan familiarity

Herramientas

Service Titan

Microsoft Office

Descripción del empleo

JC Warner HVAC is seeking a Service Dispatcher to assist the Service Manager in administering the Service Department and creating a positive first impression for callers and visitors. The role focuses on scheduling, coordinating resources, and supporting service technicians and customers.

The ideal candidate has strong communication, supervisory experience in a customer service environment, and basic HVACR knowledge. Training, benefits, and year-round work are offered by JC Warner HVAC.