HVAC Service Dispatcher: Keep Techs Moving

W.B. Guimarin; Columbia (SC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Drug-Free Workplace

Job summary

W.B. Guimarin in Columbia, SC is seeking an HVAC Service Dispatcher to keep technicians moving, customers informed, and the service department organized.

You will prioritize and schedule calls, coordinate after-hours assignments, and maintain accurate job details in Jonas Software. The role emphasizes problem-solving, clear communication with technicians and customers, and teamwork with management and vendors.

Qualifications

• Experience in dispatching or service coordination.
• 2. Experience with Jonas Software is a plus.
• 3. Strong organizational and communication skills required.

Responsibilities

• Receive, prioritize, and schedule service calls.
• Coordinate after-hours/on-call assignments.
• Ensure accurate job and PO numbers for billing.
• Support technicians with parts, information, and solutions.
• Inform customers about scheduling and progress.
• Collaborate with branch management, vendors, and colleagues.
• Identify opportunities to improve dispatch processes.
• Provide backup support to other department positions.

Skills

Highly organized

Multi-tasking

Clear communication

Data-entry skills

Team player, independent

Calm under pressure

Tools

Jonas Software

Job description

W.B. Guimarin in Columbia, SC is seeking an HVAC Service Dispatcher to keep technicians moving, customers informed, and the service department organized.

You will prioritize and schedule calls, coordinate after-hours assignments, and maintain accurate job details in Jonas Software. The role emphasizes problem-solving, clear communication with technicians and customers, and teamwork with management and vendors.