HVAC Service Dispatcher: Schedule & Coordinate

Able Heating & Air; Culpeper (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Paid vacation

Retirement options

Training and development

Growth opportunities

Year-round work

Supportive team

Loyal customer base

Job summary

Able Heating and Air in Culpeper, VA is seeking an experienced Service Dispatcher to organize our technicians' daily schedules, inform customers, and keep the service calendar running efficiently.

This fast-paced role requires handling changing priorities, solving problems, and clear communication under pressure. We offer $20.00–$25.00 per hour, Monday–Friday, with seasonal overtime and a benefits package including medical insurance and paid vacation.

Qualifications

• At least two years of administrative or project-management experience.
• Experience in HVAC or a similar trade preferred.
• Background in dispatching or field-service software is a plus.

Responsibilities

• Schedule, prioritize, and dispatch service and maintenance calls.
• Monitor technicians' progress and adjust schedules as needed.
• Keep customers updated on arrival times and job progress.
• Prepare estimates and coordinate return visits.
• Ensure technicians have parts and materials.
• Maintain accurate customer records and invoices.
• Track open work orders through completion.
• Assist with workload planning and parts ordering.

Skills

Administrative experience

Process-management

Project-management

Dispatching experience

Communication skills

Organizational skills

HVAC industry knowledge

Multi-tasking

Tools

Word

Excel

Outlook

Job description

Able Heating and Air in Culpeper, VA is seeking an experienced Service Dispatcher to organize our technicians' daily schedules, inform customers, and keep the service calendar running efficiently.

This fast-paced role requires handling changing priorities, solving problems, and clear communication under pressure. We offer $20.00–$25.00 per hour, Monday–Friday, with seasonal overtime and a benefits package including medical insurance and paid vacation.