HVAC Service Dispatcher | Mon-Fri Schedule & Growth Path

Crystal Heating & Cooling; Festus (MO); On-site; USD 29,000 - 39,000; Full time

Job summary

Crystal Heating & Cooling in Festus, MO is seeking an organized HVAC Service Dispatcher to coordinate daily service operations and keep technicians moving efficiently. You will oversee the dispatch board, assign calls, and adjust schedules as priorities change, acting as the central link between technicians, customers, and the office team.

The ideal candidate communicates clearly, stays organized under pressure, and can make quick decisions in a fast-paced environment.

Qualifications

• Previous dispatching, scheduling, service coordination or similar experience preferred.
• HVAC or home service industry experience is a plus.
• Strong organizational and multitasking skills are essential.

Responsibilities

• Manage daily dispatch board and technician schedules.
• Assign service calls based on availability, location, and skill set.
• Monitor progress and adjust schedules as priorities change.
• Optimize routes and communicate updates to technicians in real time.
• Coordinate with customer service for accurate scheduling and timely service.

Skills

Organizational skills

Multitasking

Clear communication

Experience with dispatching

Tools

Dispatch software

CRM platforms

Job description

Crystal Heating & Cooling in Festus, MO is seeking an organized HVAC Service Dispatcher to coordinate daily service operations and keep technicians moving efficiently. You will oversee the dispatch board, assign calls, and adjust schedules as priorities change, acting as the central link between technicians, customers, and the office team.

The ideal candidate communicates clearly, stays organized under pressure, and can make quick decisions in a fast-paced environment.