HVAC Service Dispatcher: Dynamic Scheduler for 30 Techs

gpac; Kansas City (KS); In loco; USD 42.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Profit-sharing program

Paid time off

Paid holidays

Full-time, year-round position

Descrizione del lavoro

West Kansas City Metro is seeking an HVAC Service Dispatcher to coordinate the daily workload for about 30 field technicians across commercial and industrial service work. The role blends scheduling, prioritizing calls, and maintaining clear communication between field teams, customers, and service leadership.

You'll work with an established dispatch team, manage changes due to emergencies, and ensure accurate service call and work-order information.

Competenze

• Previous experience in dispatch, service coordination, field-service scheduling, or a similar role
• Experience coordinating multiple technicians, crews, or service calls at the same time
• Strong organization and ability to manage changing priorities
• Comfortable making decisions and adjusting schedules throughout the day
• Clear communication with both field employees and customers
• Experience with service-management, dispatch, CRM, or work-order software is helpful

Mansioni

• Schedule and dispatch HVAC service technicians throughout the Kansas City metro
• Manage daily service calls, preventative maintenance work, and emergency requests
• Assign and adjust calls based on technician availability, location, skill set, and urgency
• Monitor the schedule throughout the day and make changes as jobs run long, priorities shift, or new calls come in
• Stay in communication with field technicians regarding schedules, job status, and upcoming work
• Coordinate with service leadership on technician workload and customer priorities
• Communicate scheduling information and updates with customers
• Create and maintain accurate service call and work-order information
• Help keep technician travel, downtime, and scheduling gaps to a minimum

Conoscenze

Dispatch experience

Service coordination

Multi-technician coordination

Strong organization

Decision making

Communication

Service-management software

CRM software

Strumenti

CRM software

Dispatch software

Work-order software

Descrizione del lavoro

West Kansas City Metro is seeking an HVAC Service Dispatcher to coordinate the daily workload for about 30 field technicians across commercial and industrial service work. The role blends scheduling, prioritizing calls, and maintaining clear communication between field teams, customers, and service leadership.

You'll work with an established dispatch team, manage changes due to emergencies, and ensure accurate service call and work-order information.