HVAC Service Dispatcher

Royal Comfort; Village of Port Chester (NY); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

401k matching

Medical insurance

Dental coverage

Vision coverage

Disability insurance

Paid holidays

Paid time off

Bonuses and incentives

Training and development

Annual events

Job summary

Royal Comfort LLC in Port Chester, NY is seeking an HVAC Service Dispatcher for a full-time role working 8:00 AM–4:30 PM, Monday through Friday. You will coordinate technicians, schedule daily service calls, and maintain smooth operations while delivering top-notch customer service.

The ideal candidate has 2+ years of dispatching experience, strong organizational and communication skills, and a customer-focused mindset. HVAC knowledge is a plus, and ServiceTitan experience is beneficial.

Qualifications

• 2+ years of dispatching or scheduling experience.
• High school diploma or equivalent.
• Excellent communication skills and professional phone presence.

Responsibilities

• Schedule and dispatch HVAC service technicians efficiently throughout the day.
• Coordinate daily service calls and manage technician schedules.
• Communicate with customers regarding appointments, scheduling changes, and service updates.
• Maintain clear communication with field technicians to ensure timely service.
• Prioritize incoming service requests and adjust schedules as needed.
• Help resolve scheduling conflicts and unexpected service delays.
• Support smooth daily operations while delivering excellent customer service.

Skills

Dispatching experience

Organizational skills

Multitasking

Communication skills

Microsoft Office

Customer-focused mindset

Team-oriented attitude

Problem-solving

HVAC knowledge (plus)

ServiceTitan (plus)

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

HVAC Service Dispatcher

$25 - $30 per hour, depending on experience

Full-Time | Port Chester, NY Monday through Friday | 8:00 AM–4:30 PM

Join Our Growing Team!

At Royal Comfort, we've been providing trusted HVAC services throughout Westchester and Fairfield County since 2017. With over 100 years of combined industry experience, our team is committed to quality workmanship, exceptional customer service, and keeping our customers comfortable year-round.

We're looking for an organized, dependable, and customer-focused HVAC Service Dispatcher to help coordinate our technicians, manage daily schedules, and keep operations running smoothly.

Why You'll Love Working Here

• Growing Company: Join one of the fastest-growing HVAC companies in the area, with opportunities to grow your career.
• Organized Work Environment: Benefit from established systems and processes that help you succeed.
• Training & Support: Receive ongoing training and the tools you need to excel.
• Supportive Team Culture: Work with a close-knit team that values trust, respect, and collaboration.

Benefits & Perks

• 401(k) retirement plan with up to 3.5% company match
• Medical insurance – 100% company-paid for employee
• Dental and vision coverage available
• Short-term disability insurance
• 8 paid holidays
• Paid time off and vacation
• Performance bonuses, referral bonuses, and annual incentives
• Paid training and professional development
• Annual company events including fishing trips, skiing trips, and other fun activities!
• Employee discounts
• Full kitchen with coffee bar and snacks

What You'll Do

• Schedule and dispatch HVAC service technicians efficiently throughout the day.
• Coordinate daily service calls and manage technician schedules.
• Communicate with customers regarding appointments, scheduling changes, and service updates.
• Maintain clear communication with field technicians to ensure timely service.
• Prioritize incoming service requests and adjust schedules as needed.
• Help resolve scheduling conflicts and unexpected service delays.
• Support smooth daily operations while delivering excellent customer service.

What We're Looking For

• High school diploma or equivalent
• 2+ years of dispatching or scheduling experience, preferably in a service-related industry
• Strong organizational and multitasking skills
• Excellent communication skills and professional phone presence
• Ability to prioritize tasks and thrive in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong problem-solving skills and a team-oriented attitude
• Customer-focused mindset with attention to detail
• HVAC industry knowledge is a plus, but not required
• Experience with ServiceTitan software is a plus