HVAC Service Dispatcher: Fast-Paced Multitask Pro + PTO

Gardiner; Solon (OH); Presencial; USD 48.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous PTO starting Day 1

Paid holidays

Medical, dental, and prescription

401(k) with a generous company match

Parental leave

And more...

Descripción de la vacante

Gardiner in Solon, OH is seeking a Service Coordinator / Dispatcher to join our busy service operations. You will support technicians, keep customers informed, and help keep the Service team running smoothly in an in-office, fast-paced environment.

The role handles a high volume of calls, coordinates 10–15 technicians, processes service requests, and helps with billing notes and work orders. Strong organization and communication are essential.

Formación

• 2+ years of dispatching, scheduling, or service coordination experience.
• Experience in HVAC, facilities, or field service is preferred.
• Strong organizational and communication skills.
• Ability to manage multiple schedules and high call volumes.
• Calm under pressure and collaborative teamwork.

Responsabilidades

• Handle a high volume of incoming calls and emails with professionalism and urgency.
• Dispatch and coordinate schedules for 10–15 service technicians.
• Respond to customer requests and issue purchase orders for parts.
• Review labor time and service notes to ensure accurate billing.
• Track work orders from start to finish with updates and follow-ups.
• Communicate with customers, technicians, vendors, and internal teams.
• Adjust schedules and priorities for urgent requests.

Conocimientos

Dispatching

Scheduling

Customer service

Organizational skills

Communication

Problem solving

Educación

High school diploma

Descripción del empleo

Gardiner in Solon, OH is seeking a Service Coordinator / Dispatcher to join our busy service operations. You will support technicians, keep customers informed, and help keep the Service team running smoothly in an in-office, fast-paced environment.

The role handles a high volume of calls, coordinates 10–15 technicians, processes service requests, and helps with billing notes and work orders. Strong organization and communication are essential.