HVAC Service Dispatcher & Office Coordinator

Carolinas Collision Association; Akron (OH); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Paid Training

Flexible Scheduling

Competitive Compensation

Job summary

A prominent service provider in Ohio is seeking a Service Dispatcher to assist in administrative tasks, field productivity, and profitability. The ideal candidate will have strong customer service skills, HVACR knowledge, and the ability to manage scheduling complexities. Responsibilities include directing calls, managing documentation, and resolving customer issues. This full-time position offers competitive compensation between $20 and $24 per hour along with benefits such as health insurance and flexible scheduling.

Qualifications

• Proven experience in a customer service environment preferably in HVACR contracting.
• Excellent oral and written communication skills.
• Self-starter with the ability to work independently and in a team.
• Basic knowledge of HVACR technology.

Responsibilities

• Assist in scheduling service jobs based on technician availability.
• Act as main contact for incoming customer calls.
• Oversee warranty registrations and payment processing.
• Resolve customer complaints efficiently.

Skills

Customer service experience

Communication skills

Self-starter

Knowledge of CRM software

Computer skills

HVACR technology knowledge

Sales skills

Ability to assist technicians

Driver’s license

Job description

A prominent service provider in Ohio is seeking a Service Dispatcher to assist in administrative tasks, field productivity, and profitability. The ideal candidate will have strong customer service skills, HVACR knowledge, and the ability to manage scheduling complexities. Responsibilities include directing calls, managing documentation, and resolving customer issues. This full-time position offers competitive compensation between $20 and $24 per hour along with benefits such as health insurance and flexible scheduling.