HVAC Service Dispatcher - Scheduling, Coordination & Growth

Survoy's Superior Service; Cleveland (OH); On-site; USD 40,000 - 49,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

401(k) Plan

Job summary

A leading HVAC service provider is seeking a Service Dispatcher based in Cleveland, OH. This entry-level position involves coordinating between field technicians and customers, ensuring efficient scheduling and clear communication. The ideal candidate will have strong multitasking abilities, basic computer skills and a customer-focused mindset. Full-time employment offers comprehensive health benefits, 401(k) plan, and a supportive work environment for professional growth. Compensation ranges from $40,000 to $49,000 annually.

Qualifications

• Prior dispatching or scheduling experience preferred.
• Familiarity with service-management software is strongly preferred.
• Strong time-management and organizational skills.

Responsibilities

• Schedule and dispatch field technicians using service-management software.
• Communicate effectively with customers and technicians.
• Monitor technician schedules for efficiency.
• Update records and maintain job documentation.

Skills

Dispatching experience

Customer service

Multitasking

Time-management

Organizational skills

Friendly communication

Basic computer skills

Problem-solving

Education

High school diploma or equivalent

Associate or Bachelor’s degree (plus)

Tools

ServiceTitan

Microsoft Office (Word/Excel)

Job description

A leading HVAC service provider is seeking a Service Dispatcher based in Cleveland, OH. This entry-level position involves coordinating between field technicians and customers, ensuring efficient scheduling and clear communication. The ideal candidate will have strong multitasking abilities, basic computer skills and a customer-focused mindset. Full-time employment offers comprehensive health benefits, 401(k) plan, and a supportive work environment for professional growth. Compensation ranges from $40,000 to $49,000 annually.