HVAC Service Dispatch Specialist

Seer Group; Lynnwood (WA); On-site; USD 33,000 - 41,000; Full time

Job summary

Seer Group in Lynnwood, WA is seeking a Dispatcher for a full-time, on-site position. The role involves dispatching service technicians, monitoring the dispatch board, and communicating with customers to provide timely updates on job progress.

The successful candidate will have a high school diploma or equivalent and prefer at least 6 months of dispatcher experience, with strong time management and customer-service skills. Overtime may be required.

Qualifications

• Strong time management skills and ability to work independently or in a team.
• Excellent verbal and written communication, with a focus on customer service.
• Ability to learn the business and prioritize urgent customer calls.

Responsibilities

• Dispatch Service Technicians, scheduling and monitoring the dispatch board.
• Relay detailed and accurate information to field technicians.
• Record and report service calls and update customers on progress.
• Maintain knowledge of HVAC/ plumbing work to troubleshoot issues.
• Prioritize urgent calls to ensure timely responses.
• Travel is not required, but occasional meetings may occur.

Skills

Time management

Verbal and written communication

Teamwork

Customer service

Education

High school diploma or equivalent

Job description

Seer Group in Lynnwood, WA is seeking a Dispatcher for a full-time, on-site position. The role involves dispatching service technicians, monitoring the dispatch board, and communicating with customers to provide timely updates on job progress.

The successful candidate will have a high school diploma or equivalent and prefer at least 6 months of dispatcher experience, with strong time management and customer-service skills. Overtime may be required.