Dispatcher (55704)

BRENNAN HEATING AND AIR CONDITIONING LLC; Lynnwood (WA); On-site; USD 33,000 - 41,000; Full time

Job summary

Brennan Heating and Air Conditioning LLC is seeking a Dispatcher in Lynnwood, WA. You will schedule and monitor the dispatch board, prioritize urgent calls, and relay clear information to service technicians to ensure top-tier customer service.

The role requires a high school diploma (or equivalent) and ideally 6 months of dispatcher experience. You will interact with customers daily and support technicians during service calls in a office-like environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 6 months experience as a dispatcher preferred.

Responsibilities

• Dispatch Service Technicians; this involves scheduling and monitoring the dispatch board.
• Prioritize the most urgent customer calls and learn the business.
• Relay detailed and accurate information to technicians to ensure a 5-star customer experience.
• Record and report the service calls; update customers on technician progress.
• Knowledge of HVAC equipment maintenance, plumbing issues, and heating and AC repairs.
• Analyze and solve issues impacting technicians/customers and coordinate with technicians to ensure quality service.

Skills

Dispatching

Scheduling

Customer communication

Problem solving

HVAC knowledge

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Brennan Heating - Lynnwood, WA 98036

Position Type: Full Time

Salary Range: $24.00 - $30.00 Hourly

Position: Dispatcher

Essential Job Functions

• Dispatch Service Technicians; this involves scheduling and monitoring the dispatch board
• Learn the business and learn how to prioritize the most urgent customer calls
• Ensure the quality customer experience by relaying detailed and accurate information to the technicians in the field
• Record and report the service calls
• Update customers through the day on the technician’s progress
• Knowledge of common HVAC equipment maintenance, plumbing issues and heating and AC repairs.
• Analyze & solve any issues impacting technicians/customers during the process – strategically work w/technicians to ensure customers receive 5 star service

Work Hours

This is a non-exempt position. Work hours to be determined. Overtime and weekends may occasionally be required based on the needs of business.

Competencies

This position requires strong time management skills and the ability to work independently or in a team. Must have the ability to maintain a high level of professionalism and customer service standards in stressful situations. This position requires excellent communications skills both verbally and written. Must be hard working, self-started with a positive attitude and respectful. This position requires excellent problem-solving, analytical skills and decision making.

Education and Experience

High school diploma and/or equivalent. Prefer a minimum of 6 months of previous experience as a dispatcher.

Work Environment

Office like work environment

Physical Demands

Prolonged periods of sitting at a desk and working at a computer. Must be able to lift up to 15 pounds at times.

Supervisory Responsibility

None. All questionable matters are referred to Supervisor.

Travel

While traveling is not required for this position, there may be occasional travel for meetings.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employee signature below constitutes employee’s understating of the requirements, essential functions and duties for the position. Employee certifies that they are able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Competencies

This position requires strong time management skills and the ability to work independently or in a team. Must have the ability to maintain a high level of professionalism and customer service standards in stressful situations. This position requires excellent communications skills both verbally and written. Must be hard working, self-started with a positive attitude and respectful. This position requires excellent problem-solving, analytical skills and decision making.

Education and Experience

High school diploma and/or equivalent. Prefer a minimum of 6 months of previous experience as a dispatcher.