HVAC Dispatch Coordinator – Growth & Advancement

Seatown; Mukilteo (WA); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

401k with company match

Accrued PTO

7 Paid Holidays

Monthly bonuses

Ongoing professional training

Onsite gym

Company events

Advancement opportunities

Job summary

Seatown Electric Plumbing Heating and Air is seeking a full-time Dispatcher to support customers and technicians in Mukilteo. The role emphasizes clear communication, scheduling, and service coordination in a fast-paced environment.

Ideal candidates will have strong computer skills, be team players, and able to multitask while delivering excellent customer service. We offer competitive wages, PTO, holidays, and asset-building benefits.

Qualifications

• High school diploma or equivalent.
• Experience in the trades is a plus.
• Experience in booking appointments.
• Experience with Microsoft Excel, Word, Teams and PowerPoint.
• Experience in Finance or Accounting is a plus.
• Experience in Plumbing is a plus.

Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Manages large numbers of incoming phone calls from customers and technicians.
• Collects and enters customer information.
• Fields customer questions and complaints; forwards to the assigned specialist or staff when needed.
• Ensures that actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of interactions.
• Scheduling projects for technicians.
• Managing scheduled projects with organization and detail.
• Communicate customer needs to technicians via appointment notes.
• Determine whether the company provides the requested services.

Skills

Excellent communication

Active listening

Proficient computer skills

Memorize scripts/pricing

Empathetic

Team player

Multitask

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

PowerPoint

Job description

Seatown Electric Plumbing Heating and Air is seeking a full-time Dispatcher to support customers and technicians in Mukilteo. The role emphasizes clear communication, scheduling, and service coordination in a fast-paced environment.

Ideal candidates will have strong computer skills, be team players, and able to multitask while delivering excellent customer service. We offer competitive wages, PTO, holidays, and asset-building benefits.