HVAC Dispatch & Service Coordination Specialist

Enervise; Columbus (OH); On-site; USD 40,000 - 56,000; Full time

Job summary

Enervise is seeking a Dispatcher to coordinate service technicians, schedule customer requests, and support daily Service Department operations. You will serve as the primary link among customers, technicians, managers, and internal teams to ensure timely, professional service delivery.

The role requires strong organizational skills, attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced environment while upholding safety and customer satisfaction.

Qualifications

• Must possess strong organizational, scheduling, and time management skills.
• Must demonstrate strong verbal and written communication skills.
• Must exercise professionalism and sound judgment when interacting with customers and associates.
• Must be proficient in Microsoft Office applications and capable of learning company software systems.
• Must be able to analyze information, identify scheduling conflicts, and prioritize work appropriately.

Responsibilities

• Receive, prioritize, and schedule incoming service requests, maintenance visits, warranty calls, and emergency service calls.
• Dispatch technicians based on availability, qualifications, certifications, workload, and customer requirements.
• Monitor technician schedules and adjust assignments throughout the day to maximize efficiency and response times.
• Maintain communication with field technicians regarding schedules, job status changes, customer issues, and completion updates.
• Provide customers with scheduling information, arrival updates, and professional service communication.
• Coordinate emergency and after-hours service coverage in accordance with department procedures.
• Review and monitor open work orders to ensure timely completion and proper follow-up.
• Assist with scheduling preventative maintenance activities and recurring customer service agreements.
• Input, maintain, and update service information within company software systems.
• Coordinate with Parts, Purchasing, Accounting, and Operations teams to support service activities.
• Review technician notes, service documentation, and completed work orders for accuracy and completeness.
• Support Service Managers with workload planning, technician utilization, reporting, and operational coordination.
• Maintain accurate customer records and service history information.
• Respond professionally to customer concerns and assist in resolving scheduling-related issues.

Skills

Organizational skills

Scheduling

Time management

Verbal communication

Written communication

MS Office

Analytical thinking

Team collaboration

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Enervise is seeking a Dispatcher to coordinate service technicians, schedule customer requests, and support daily Service Department operations. You will serve as the primary link among customers, technicians, managers, and internal teams to ensure timely, professional service delivery.

The role requires strong organizational skills, attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced environment while upholding safety and customer satisfaction.