HVAC Service Dispatch Pro: Fast, Precise Scheduling

Growing Commercial HVAC Company - Service Dispatcher/Coordinator; Arizona; On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

Life Insurance

Paid PTO/Holidays

Profit sharing/401k

Job summary

Growing Commercial HVAC Company is seeking a detail-oriented Service Dispatcher/Coordinator to coordinate and schedule HVAC services, prioritizing urgent jobs and optimizing technician routes. Based in Peoria, AZ, this full-time role offers competitive hourly pay and benefits.

You will communicate with customers and technicians to ensure smooth service delivery and high customer satisfaction through careful scheduling and timely updates.

Qualifications

• High school diploma or equivalent.
• Experience as a dispatcher or in HVAC.
• Excellent verbal and written communication.
• Strong multitasking and prioritization.
• Proficient with dispatch software.
• Familiar with local geography and routes.

Responsibilities

• Receive incoming service requests via phone and emails.
• Gather contact details, location, and issues description.
• Schedule and dispatch HVAC technicians based on skillset and proximity.
• Coordinate service calls to maximize efficiency and minimize travel time.
• Monitor progress and update customers on arrival times/delays.
• Schedule cranes and obtain prices and order materials.
• Provide job details to technicians and address special instructions.
• Address customer concerns professionally to ensure satisfaction.

Skills

Dispatcher experience

HVAC knowledge

Communication skills

Organizational skills

Dispatch software

Customer service

Education

High school diploma or equivalent

Job description

Growing Commercial HVAC Company is seeking a detail-oriented Service Dispatcher/Coordinator to coordinate and schedule HVAC services, prioritizing urgent jobs and optimizing technician routes. Based in Peoria, AZ, this full-time role offers competitive hourly pay and benefits.

You will communicate with customers and technicians to ensure smooth service delivery and high customer satisfaction through careful scheduling and timely updates.