HVAC Dispatch & Scheduling Specialist

Airtron LLC; Peoria (AZ); On-site; USD 27,552,000 - 35,817,600; Full time

Benefits offered by this job

Medical, dental, and vision Insurance

Life insurance

Health Savings Account

401(k) plan

Paid time off and sick time (PTO)

Business casual environment

Job summary

Airtron LLC is seeking a full-time service dispatcher to join our in-person team in Peoria, AZ. You will coordinate maintenance and repairs, answer multi-line calls and emails, and keep accurate records of all dispatched service work.

The role requires at least 2 years in scheduling or dispatching in the construction industry, HVAC experience preferred, and fluency in English with Spanish a plus. Competitive DOE benefits provided.

Qualifications

• Minimum of 2 years in scheduling or service dispatching in the construction industry; HVAC experience preferred.
• Proficiency with Microsoft Outlook and a multi-line telephone system.
• Strong customer-relations skills.
• Fluent reading, writing, and speaking in English; verbal Spanish fluency is a plus.
• Must pass an immediate drug test.

Responsibilities

• Answer multi-line phone and email inquiries from customers, prioritize service calls, and accurately track all dispatched calls.
• Perform detailed data entry of customer information, addresses, telephone numbers, memos, invoices, and attachments.
• Make outbound calls to schedule maintenance, repairs (parts, installations, etc.), or additional services requested by technicians.
• Present a professional image of the company in all verbal, written, and in-person communications.
• Maintain a positive attitude at all times.

Skills

Customer relations

Outlook proficiency

Phone system

English fluency

Spanish fluency (preferred)

Tools

Multi-line telephone system

Job description

Airtron LLC is seeking a full-time service dispatcher to join our in-person team in Peoria, AZ. You will coordinate maintenance and repairs, answer multi-line calls and emails, and keep accurate records of all dispatched service work.

The role requires at least 2 years in scheduling or dispatching in the construction industry, HVAC experience preferred, and fluency in English with Spanish a plus. Competitive DOE benefits provided.