HVAC Service Dispatcher & Operations Coordinator

MPSW; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

MPSW, a leading HVAC solutions provider in Arizona, seeks a Service Coordinator/Dispatcher to organize and direct the service department and technicians. The role requires attention to detail, strong customer service, and teamwork in a fast-paced environment.

The candidate will interact with customers, technicians, and supervisors, ensuring smooth operations and timely communication. Office and warehouse work are expected, with emphasis on reliability and collaborative problem-solving.

Qualifications

• Associates Degree in Business or related field required or equivalent experience.
• 3 years of combined education/experience acceptable in lieu of degree.
• HVAC, Mechanical Contracting, Engineering or Construction industry experience is a plus.

Responsibilities

• Coordinates service resources for the service department and technicians.
• Schedules personnel, materials, subcontractors and equipment based on project needs.
• Generates work order documents, dispatches technicians, and notifies customers.

Skills

MS 365

Customer service

Communication

Education

Associates Degree in Business or related field

3 years combination of education or experience

Tools

MS Word

MS Excel

MS PowerPoint

Outlook

Job description

MPSW, a leading HVAC solutions provider in Arizona, seeks a Service Coordinator/Dispatcher to organize and direct the service department and technicians. The role requires attention to detail, strong customer service, and teamwork in a fast-paced environment.

The candidate will interact with customers, technicians, and supervisors, ensuring smooth operations and timely communication. Office and warehouse work are expected, with emphasis on reliability and collaborative problem-solving.