HVAC Field Service Dispatch Lead

Corvant; Nashville (TN); On-site; USD 52,000 - 78,000; Full time

Job summary

Corvant is seeking a Service Coordinator to optimize scheduling of service technicians, coordinate workflows, and mentor junior coordinators in a fast-growing division. You will balance technician availability, skills, and location to ensure efficient dispatch and timely service delivery.

You will own quotes, manage customer relationships, track parts, and collaborate with procurement and service managers to forecast staffing and improve operations.

Qualifications

• Minimum 5+ years in service coordination within HVAC/plumbing or construction.
• Advanced knowledge of scheduling software, CRM, and MS Office.
• Proven track record managing complex schedules and customer concerns.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Dispatch and coordinate service technicians effectively by balancing skills and location.
• Manage service workflows, ensuring on-time completion within budget.
• Prepare quotes and assist with larger or complex quotes for customers.
• Be primary contact for key customers, handle escalations and scheduling concerns.
• Oversee materials and resource allocation for service jobs.
• Lead and mentor new coordinators and propose process improvements.

Skills

Leadership

Customer service

Communication

Organizational skills

Team mentoring

Problem solving

Tools

Scheduling software

CRM systems

Microsoft Office

Job description

Corvant is seeking a Service Coordinator to optimize scheduling of service technicians, coordinate workflows, and mentor junior coordinators in a fast-growing division. You will balance technician availability, skills, and location to ensure efficient dispatch and timely service delivery.

You will own quotes, manage customer relationships, track parts, and collaborate with procurement and service managers to forecast staffing and improve operations.