HVAC Service Dispatch & Customer Care Coordinator

Randrheating; Spokane (WA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

PTO and holidays

80% company medical/dental

Dependent coverage 50%

401(k) with match

Life insurance

Company events

Recreational equipment

Job summary

R&R Heating & Air Conditioning in Spokane, WA is seeking a Customer Service Coordinator to drive daily operations, answer calls, book appointments, and route technicians. You will work with internal teams to keep service flowing smoothly.

The role emphasizes reliability, strong communication, multitasking, and problem-solving. Training is provided, with a supportive team culture and opportunities for growth within the HVAC service team.

Qualifications

• Strong organizational and multitasking abilities.
• Excellent communication with customers and internal teams.
• High attention to detail and accuracy.
• Maintain a clean, organized office environment.
• Ability to adapt as priorities shift.

Responsibilities

• Answer inbound calls promptly and professionally.
• Book service appointments by converting customer inquiries into scheduled jobs.
• Respond to inquiries regarding services, pricing, and scheduling availability.
• Manage and optimize the dispatch board to ensure maximum efficiency and productivity.
• Dispatch technicians based on skillset, availability, urgency, and location.
• Coordinate and schedule sold work (installations, repairs, and projects).
• Resolve customer concerns quickly, professionally, and with care.
• Accurately document, update, and input all job and customer data into ServiceTitan
• Support field teams to ensure smooth workflow and job completion.
• Participate in a shared, rotational on-call schedule

Skills

Organizational skills

Multitasking

Communication

Attention to detail

Office organization

Adaptability

Software proficiency

Job description

R&R Heating & Air Conditioning in Spokane, WA is seeking a Customer Service Coordinator to drive daily operations, answer calls, book appointments, and route technicians. You will work with internal teams to keep service flowing smoothly.

The role emphasizes reliability, strong communication, multitasking, and problem-solving. Training is provided, with a supportive team culture and opportunities for growth within the HVAC service team.