Customer Service Coordinator

Randrheating; Spokane (WA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

PTO and holidays

80% company medical/dental

Dependent coverage 50%

401(k) with match

Life insurance

Company events

Recreational equipment

Job summary

R&R Heating & Air Conditioning in Spokane, WA is seeking a Customer Service Coordinator to drive daily operations, answer calls, book appointments, and route technicians. You will work with internal teams to keep service flowing smoothly.

The role emphasizes reliability, strong communication, multitasking, and problem-solving. Training is provided, with a supportive team culture and opportunities for growth within the HVAC service team.

Qualifications

• Strong organizational and multitasking abilities.
• Excellent communication with customers and internal teams.
• High attention to detail and accuracy.
• Maintain a clean, organized office environment.
• Ability to adapt as priorities shift.

Responsibilities

• Answer inbound calls promptly and professionally.
• Book service appointments by converting customer inquiries into scheduled jobs.
• Respond to inquiries regarding services, pricing, and scheduling availability.
• Manage and optimize the dispatch board to ensure maximum efficiency and productivity.
• Dispatch technicians based on skillset, availability, urgency, and location.
• Coordinate and schedule sold work (installations, repairs, and projects).
• Resolve customer concerns quickly, professionally, and with care.
• Accurately document, update, and input all job and customer data into ServiceTitan
• Support field teams to ensure smooth workflow and job completion.
• Participate in a shared, rotational on-call schedule

Skills

Organizational skills

Multitasking

Communication

Attention to detail

Office organization

Adaptability

Software proficiency

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Coordinator

Spokane, WA, US

2 days ago Requisition ID: 1132

Salary Range: $20.00 To $25.00 Hourly

We are looking for a motivated Customer Service Coordinator to join our Customer Service Team at R&R Heating & Air Conditioning. This position is designed for proactive professionals who are eager to serve as the heartbeat of our daily operations, handle incoming customer calls, manage the dispatch board, and maximize efficiency. In this role, you will take ownership of the full service cycle by answering inbound customer calls to book appointments, and routing our technicians out to those jobs. You'll work hand-in-hand with internal teams to set our technicians up for success every day, juggling shifting priorities and resolving customer inquiries efficiently while upholding our values of reliability and excellence in customer care.

About Us
R&R Heating & Air Conditioning is a local, family-owned business that has been serving our area's community for over 40 years. We are dedicated to quality, serving our community, and deeply investing in our team. This is a place to build a lifetime career in a skilled trade, not just a job. We support our people with structured training, direct investment, and a strong culture of promotion from within.

Key Responsibilities

• Answer inbound calls promptly and professionally.
• Book service appointments by converting customer inquiries into scheduled jobs.
• Respond to inquiries regarding services, pricing, and scheduling availability.
• Manage and optimize the dispatch board to ensure maximum efficiency and productivity.
• Dispatch technicians based on skillset, availability, urgency, and location.
• Coordinate and schedule sold work (installations, repairs, and projects).
• Resolve customer concerns quickly, professionally, and with care.
• Accurately document, update, and input all job and customer data into ServiceTitan
• Support field teams to ensure smooth workflow and job completion.
• Participate in a shared, rotational on-call schedule

Qualifications

• Strong organizational and multitasking skills
• Excellent communication skills (both with customers and internal teams)
• High attention to detail and accuracy
• Maintain clean organized office environment
• Ability to adapt quickly and stay effective as priorities shift throughout the day
• Proficient with complex software interfaces
• Maintain clean organized office environment.

Additional Skills (Preferred but Not Required)

• Experience call taking or dispatching for a service based company
• Familiarity with Service Titan or similar software
• Basic understanding of HVAC plumbing and electrical systems
• Experience using software or logic-based systems to minimize drive time

What We Offer

• Clear career path and advancement opportunities
• Competitive Pay
• Paid time off and 6 paid holidays
• 80% company paid Medical & Dental insurance for employees
• 50% company paid Medical & Dental insurance for dependents
• Kayaks and paddleboards available for employee use
• Employer Paid Life Insurance with EAP
• Seasonal Event Tickets
• 401(k) with company match
• A team-focused culture that values safety, accountability, and growth

Join the team that builds more than just HVAC systems-we build careers.
Apply today and grow with R&R Heating and Air Conditioning.