HVAC Service Support Specialist – Grow Your Career

R & R Heating and Air Conditioning Inc; Spokane (WA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Six paid holidays

Insurance: medical & dental (80%)

401(k) with company match

Career advancement opportunities

Job summary

R & R Heating and Air Conditioning Inc in Spokane, WA is seeking a motivated Customer Service Representative to join our team. You will answer inbound calls, book service appointments, collect customer information, and input data into our CRM system with accuracy.

You will respond to pricing and scheduling inquiries, route urgent calls to dispatchers, and support both dispatch and field teams to maintain a smooth daily workflow. The role emphasizes clear communication and attention to detail.

Qualifications

• Strong organizational and multitasking abilities.
• Excellent communication with customers and internal teams.
• High attention to detail and accuracy in data entry.

Responsibilities

• Answer inbound calls promptly and professionally.
• Book service appointments by converting inquiries into scheduled jobs.
• Gather customer data including contact details and service needs.
• Input accurate information into CRM systems.
• Respond to inquiries regarding services, pricing, and scheduling.

Skills

Organizational skills

Excellent communication

Attention to detail

Multi-tasking

Software proficiency

Tools

ServiceTitan

Job description

R & R Heating and Air Conditioning Inc in Spokane, WA is seeking a motivated Customer Service Representative to join our team. You will answer inbound calls, book service appointments, collect customer information, and input data into our CRM system with accuracy.

You will respond to pricing and scheduling inquiries, route urgent calls to dispatchers, and support both dispatch and field teams to maintain a smooth daily workflow. The role emphasizes clear communication and attention to detail.