HVAC Dispatch Coordinator – Fast-Paced Client Care

R3 Roofing and Exteriors; Davenport (IA); On-site; USD 22,000 - 30,000; Full time

Job summary

R3 Heating & Air, a division of R3 Roofing & Exteriors, seeks a detail-oriented CSR/Dispatcher in Davenport, IA to coordinate service calls, installations, and maintenance for HVAC technicians. This full-time, in-office position prioritizes clear customer communication and efficient scheduling.

The role uses dispatching software and CRM to track jobs, assign technicians, and keep customers updated, with emphasis on meeting KPIs and delivering top-tier service.

Qualifications

• Prior dispatching, scheduling, or call center experience (HVAC or trades industry preferred).
• Excellent communication, multitasking, and time-management skills.
• Strong attention to detail and customer-first attitude.
• Familiarity with CRM or dispatching software.
• Ability to remain calm and efficient under pressure.

Responsibilities

• Be the first point of contact for inbound calls, texts, and web inquiries; confirm appointments and communicate ETAs.
• Follow up after service visits to ensure customer satisfaction; address complaints to support retention and reviews.
• Prioritize service requests based on urgency, technician availability, and location to ensure prompt response.
• Schedule installations, maintenance, and service calls with service and project managers.
• Assign jobs based on skill, geography, and complexity; communicate updates to technicians.
• Monitor real-time job progress and CRM; keep customers up to date.
• Maintain accurate service records and job details in the system.
• Dispatch on-call technicians for urgent jobs; handle emergency calls quickly.
• Use dispatching software to manage daily schedules and assist with admin duties.
• Provide reporting and assist management in improving dispatch efficiency.

Skills

Dispatching experience

Customer communication

CRM software familiarity

Multitasking

Time management

Tools

CRM software

Dispatching software

Job description

R3 Heating & Air, a division of R3 Roofing & Exteriors, seeks a detail-oriented CSR/Dispatcher in Davenport, IA to coordinate service calls, installations, and maintenance for HVAC technicians. This full-time, in-office position prioritizes clear customer communication and efficient scheduling.

The role uses dispatching software and CRM to track jobs, assign technicians, and keep customers updated, with emphasis on meeting KPIs and delivering top-tier service.