HVAC Service & Dispatch Coordinator

Trane Technologies; Metairie (LA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off

Job summary

Trane Technologies is seeking a Service Coordinator in Louisiana to plan, coordinate, and direct activities of field service resources. You will arrange labor and materials, interact with Field Technicians and Service Managers, and ensure service agreements and repairs are executed within budget.

Role requires excellent customer service on the phone, strong organization, and the ability to multitask in a fast-paced environment. Overtime/weekends may be required.

Qualifications

• Education: High School Diploma/GED required.
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Must be detailed oriented and enjoy working in a fast paced environment.
• Flexibility to work overtime/weekends, as required.
• Knowledge of Word, Excel, Outlook, and Windows.

Responsibilities

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

Skills

Customer service

Multitasking

Organization

Phone calls

Education

High School Diploma/GED

Tools

Word

Excel

Outlook

Windows

Job description

Trane Technologies is seeking a Service Coordinator in Louisiana to plan, coordinate, and direct activities of field service resources. You will arrange labor and materials, interact with Field Technicians and Service Managers, and ensure service agreements and repairs are executed within budget.

Role requires excellent customer service on the phone, strong organization, and the ability to multitask in a fast-paced environment. Overtime/weekends may be required.