HVAC Service Dispatch Coordinator

Trane Technologies; Las Vegas (NV); Híbrido; USD 60.000 - 77.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) match

Tuition assistance

Paid time off

Descripción de la vacante

Trane Technologies in Las Vegas is seeking a Service Coordinator II to plan, coordinate, and direct activities of operational resources for service agreements and repair work. You will procure labor and materials, interact with Field Technicians, and align priorities with Service Managers.

The role requires a college/technical degree or equivalent experience, strong customer service and organizational skills, and comfort with phone communication. Overtime and flexibility are expected.

Formación

• Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and enjoy working in fast paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime/weekends, as required.
• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Responsabilidades

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

Conocimientos

Customer service

Communication

Organization

Problem solving

Educación

Certificate/degree from college or technical school

HS Diploma/GED

Herramientas

Word

Excel

Outlook

Windows

Descripción del empleo

Trane Technologies in Las Vegas is seeking a Service Coordinator II to plan, coordinate, and direct activities of operational resources for service agreements and repair work. You will procure labor and materials, interact with Field Technicians, and align priorities with Service Managers.

The role requires a college/technical degree or equivalent experience, strong customer service and organizational skills, and comfort with phone communication. Overtime and flexibility are expected.