HVAC Service CSR & Dispatch Pro - Bonus & Growth

Mac Vik Plumbing; Golden (CO); Vor Ort; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

401(k)

Performance bonus

Uniforms provided

Health insurance

Career advancement

Signing bonus

Training & development

Competitive salary

Zusammenfassung

Mac Vik Plumbing in Golden, CO is refreshing its call center and seeks a friendly, organized Customer Service Representative to be the first point of contact for customers. You will handle calls, schedule service appointments for plumbing, heating, cooling and electric, provide pricing information, and maintain customer records to ensure a smooth customer experience from start to finish.

Eligible candidates have at least 3 years of CSR/Dispatching experience in plumbing/heating/electric, and

Qualifikationen

• 3+ years CSR/Dispatching experience in plumbing/heating/electric
• Strong communication and multitasking abilities
• Excellent phone etiquette and problem-solving ability
• Proficient with computers and scheduling Service Titan software
• Highly organized in a fast-paced environment
• Positive, team-oriented attitude
• Bright and alert with reliable attendance

Aufgaben

• Answer incoming calls and respond to inquiries professionally.
• Schedule service and maintenance appointments for plumbing, heating, cooling and electric.
• Provide pricing information and service availability.
• Maintain and update customer records in the system.
• Follow up with customers to ensure satisfaction.
• Assist with invoicing and basic office tasks.
• Support CSR and Dispatcher teams.

Kenntnisse

CSR experience

Communication skills

Multitasking

Phone etiquette

Service Titan

Organized

Punctuality

Tools

Service Titan software

Jobbeschreibung

Mac Vik Plumbing in Golden, CO is refreshing its call center and seeks a friendly, organized Customer Service Representative to be the first point of contact for customers. You will handle calls, schedule service appointments for plumbing, heating, cooling and electric, provide pricing information, and maintain customer records to ensure a smooth customer experience from start to finish.

Eligible candidates have at least 3 years of CSR/Dispatching experience in plumbing/heating/electric, and