HVAC CSR & Dispatch Specialist (Part-Time)

Cooper Heating & Cooling Inc; Broomfield (CO); On-site; USD 28,000 - 29,000; Part time

Benefits offered by this job

Paid training

Team events

Career advancement opportunities

Availability bonus

Job summary

Cooper Heating & Cooling, Inc. is seeking a Customer Service Representative (CSR) in Colorado to be the first impression of the company. You will answer incoming calls, book service appointments, and maintain clear customer records while coordinating with dispatch and technicians.

This part-time role offers on-call rotation and a chance to grow within a trusted HVAC leader. Ideal candidates will have prior customer service experience, strong communication skills, and the ability to manage

Qualifications

• Previous customer service or call center experience preferred.
• HVAC, plumbing, electrical, or home service experience is a plus.
• Excellent verbal and written communication skills.
• Strong computer and multitasking abilities.

Responsibilities

• Answer inbound customer calls promptly and professionally.
• Schedule HVAC, plumbing, electrical, and maintenance appointments using ServiceTitan.
• Convert inbound inquiries into booked appointments following scripts and procedures.
• Handle customer concerns and resolve issues professionally.
• Meet or exceed daily, weekly, and monthly performance goals.

Skills

Customer service

Call center

HVAC knowledge

ServiceTitan

Communication skills

Time management

Tools

ServiceTitan

Job description

Cooper Heating & Cooling, Inc. is seeking a Customer Service Representative (CSR) in Colorado to be the first impression of the company. You will answer incoming calls, book service appointments, and maintain clear customer records while coordinating with dispatch and technicians.

This part-time role offers on-call rotation and a chance to grow within a trusted HVAC leader. Ideal candidates will have prior customer service experience, strong communication skills, and the ability to manage