HVAC CSR & Dispatch Pro | 5-Star Customer Support

Rusk Heating and Cooling, Inc.; Covington (KY); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Hourly pay + bonus

On-call shifts

401k with company match

Paid personal time off

Paid holidays

Health insurance: medical, dental, VIs

Life insurance policy

Personal equipment program

Annual company gathering

Service Titan CRM

Internal advancement opportunities

No sales quotas or pressure

Training provided

Job summary

Rusk Heating and Cooling, Inc. is seeking a Customer Service Representative to be the first line of contact with customers, field inquiries, and assign technicians. The role emphasizes superior service, clear communication, and maintaining positive relationships with a local, family-oriented team.

Normal business hours are Monday–Friday with rotating Saturdays; on-call Sundays as needed. The CSR earns hourly pay ($17–$24) plus a bonus program and a supportive benefits package.

Qualifications

• High school diploma or GED required.
• 2+ years of residential customer service preferred.
• Dispatching experience preferred.
• Service Titan experience a plus.
• Microsoft Office experience preferred.
• Strong communications abilities, organization and problem-solving skills.
• Clean driving record, background & drug free.

Responsibilities

• Field communications from customers and assign technicians.
• Solve problems while maintaining 5-star customer interactions.
• Maintain clear, courteous communication and strong customer relationships.
• Coordinate with dispatch and service teams to ensure timely service.

Skills

Excellent communication

Customer service

Problem-solving

Organization

Team player

Education

High school diploma / GED

Technical schooling a plus

Tools

Service Titan CRM

Microsoft Office

Job description

Rusk Heating and Cooling, Inc. is seeking a Customer Service Representative to be the first line of contact with customers, field inquiries, and assign technicians. The role emphasizes superior service, clear communication, and maintaining positive relationships with a local, family-oriented team.

Normal business hours are Monday–Friday with rotating Saturdays; on-call Sundays as needed. The CSR earns hourly pay ($17–$24) plus a bonus program and a supportive benefits package.