CSR & Dispatcher for 5-Star Plumbing & Electric Service

Mac Vik Plumbing; Golden (CO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Free uniforms

Health insurance

Opportunity for advancement

Signing bonus

Training & development

Job summary

MAC-VIK Plumbing Hearing, and Electric is expanding its call center and seeks a motivated CSR/Dispatcher to support customers and technicians. Youll be the first point of contact, converting calls into appointments and maintaining precise customer records.

The role emphasizes teamwork, reliability, and a customer-first approach. We offer a dynamic, family-owned environment with competitive pay, health benefits, and opportunities for advancement.

Qualifications

• 3+ years CSR/Dispatching Plumbing, Heating and Electric experience.

Responsibilities

• Convert incoming calls into booked service appointments.
• Enter accurate customer information into Service Titan.
• Provide quality service and support across company areas.
• Communicate clearly and professionally, both verbally and in writing.
• Assist customers and service technicians from the call center.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multi-tasking

Job description

MAC-VIK Plumbing Hearing, and Electric is expanding its call center and seeks a motivated CSR/Dispatcher to support customers and technicians. Youll be the first point of contact, converting calls into appointments and maintaining precise customer records.

The role emphasizes teamwork, reliability, and a customer-first approach. We offer a dynamic, family-owned environment with competitive pay, health benefits, and opportunities for advancement.