HVAC Service Coordinator - Project & Client Liaison

Socket.dev; Columbia (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Socket.dev in Maryland seeks a Service Administrator to manage HVAC service projects, coordinating with vendors and customers, and handling invoicing and documentation. The role supports service technicians and maintains project cost reporting.

The candidate should have a Bachelor’s degree with 2+ years in HVAC project management or administrative roles, strong customer service and MS Office skills, and the ability to multitask under deadlines.

Qualifications

• Bachelor’s degree + 2 years HVAC project management or admin experience.
• Excellent customer service, organizational skills, and multitasking.
• Strong interpersonal, written and verbal communication.
• Ability to make independent decisions with team support.
• Proficient in Windows and Microsoft Office.
• Dispatch experience with technicians or related work preferred; HVAC familiarity.

Responsibilities

• Administration and management of service projects including coordination with vendors and customers.
• Develops relationships with customers/vendors by providing exceptional customer service & support.
• Prepare invoices for billing and external documentation; manage purchase orders.
• Maintain communication with customers, service technicians, and internal contacts to deliver support.
• Assist Service Technician Team to complete their tasks and projects.
• Document project costs and provide accurate reporting of performance.
• Document work by maintaining continuous files for each project.
• Communicate information, updates and documentation to internal/external customers in a timely manner.
• Coordinate service and technical support during start-up and warranty periods.
• Execute and coordinate with various factories.
• Become proficient in Havtech Service administrative software.
• Provide executive support for Service Fulfillment team.
• Interact with Service Acquisition Team for project implementation.
• Flexibility to work outside normal hours as required.

Skills

Customer service

Organizational skills

Communication

Decision making

Windows Office

Dispatch experience

Education

Bachelor’s degree in HVAC field

Tools

Microsoft Office

Job description

Socket.dev in Maryland seeks a Service Administrator to manage HVAC service projects, coordinating with vendors and customers, and handling invoicing and documentation. The role supports service technicians and maintains project cost reporting.

The candidate should have a Bachelor’s degree with 2+ years in HVAC project management or administrative roles, strong customer service and MS Office skills, and the ability to multitask under deadlines.