HVAC Dispatch & Service Coordination Specialist

Lane Valente Industries; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Paid Vacations

401(k) retirement plan with generous公司

Job summary

Lane Valente Industries in Phoenix, AZ is seeking a first-shift HVAC Dispatcher to coordinate service calls and align technician schedules with customer needs. The role emphasizes strong customer service and clear communication as you manage dispatch using GPS tracking and a centralized database.

The ideal candidate has dispatch or customer service experience and professional telephone manners. This full-time position offers benefits and opportunities to contribute to efficient field operations.

Qualifications

• Experience in dispatching or customer service is preferred.
• Ability to manage multiple tasks and priorities.
• Professional telephone manner and courteous communication.

Responsibilities

• Communicate with customers to determine service needs and priorities.
• Schedule and notify technicians of assignments using dispatch software and GPS tracking.
• Enter data into the computer database and maintain customer repair records.
• Manage on-call schedule and notify technicians of their assigned weeks.
• Provide support to service technicians and assist with documentation and reporting.

Skills

Customer service

Scheduling

Dispatching

GPS tracking

Communication

Education

High school diploma

Tools

Dispatch software

GPS system

Job description

Lane Valente Industries in Phoenix, AZ is seeking a first-shift HVAC Dispatcher to coordinate service calls and align technician schedules with customer needs. The role emphasizes strong customer service and clear communication as you manage dispatch using GPS tracking and a centralized database.

The ideal candidate has dispatch or customer service experience and professional telephone manners. This full-time position offers benefits and opportunities to contribute to efficient field operations.