HVAC Service Coordinator - Dispatch & Project Support

CFO Trane U.S. Inc.-CFO; North Charleston (SC); Presencial; USD 33.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401K match

Paid time off

Tuition assistance

Descripción de la vacante

Trane Technologies is seeking a Service Coordinator to align service resources and dispatch teams for HVAC projects. You will work onsite with colleagues Monday through Thursday and have Friday flexibility to choose your location, balancing project needs.

You will coordinate with Project Managers, technicians, andParts staff to ensure smooth operations, handle inquiries, and maintain high customer satisfaction while generating reports and documentation.

Formación

• Certificate/degree from college or technical school with one year related experience and/or training; or three years of related experience and/or training with HS Diploma/GED.
• Excellent Customer Service skills – need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and enjoy working in fast paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime/weekends, as required.
• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Responsabilidades

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians.
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

Conocimientos

Customer service

Organizational skills

Multi-tasking

Attention to detail

Phone communication

Flexibility

HVAC knowledge (preferred)

Educación

Certificate/degree from college or technical school

HS Diploma/GED

Herramientas

Word

Excel

Outlook

Windows

Descripción del empleo

Trane Technologies is seeking a Service Coordinator to align service resources and dispatch teams for HVAC projects. You will work onsite with colleagues Monday through Thursday and have Friday flexibility to choose your location, balancing project needs.

You will coordinate with Project Managers, technicians, andParts staff to ensure smooth operations, handle inquiries, and maintain high customer satisfaction while generating reports and documentation.