HVAC Service Coordinator/Customer Service

AFGO Mechanical Services, Inc.; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Job summary

A dynamic HVAC Mechanical Services Company is seeking an energetic HVAC Service Coordinator. The ideal candidate should possess strong organizational skills and exceptional communication abilities. Responsibilities include scheduling service appointments, providing clients with updates, and ensuring client satisfaction. Knowledge of Microsoft Office and customer service experience are necessary. This role offers opportunities to engage with technicians, coworkers, and clients, making it vital for success.

Qualifications

• Previous customer service experience in a business to business environment.
• Knowledge of Microsoft Office is required.
• Experience with Microsoft Dynamics for Field Service is preferable.

Responsibilities

• Setting up appointments for Preventive Maintenance and Quoted Repair services.
• Providing status updates related to Technician response time and resolution.
• Conducting follow-up correspondence to ensure client satisfaction.
• Teaming with designated Dispatcher to assist with scheduling.

Skills

Organizational skills

Verbal communication

Written communication

Customer service experience

Knowledge of Microsoft Office

Tools

Microsoft Dynamics for Field Service

ServiceChannel

FM Pilot

Job description

AFGO, a dynamic HVAC Mechanical Services Company in the NYC Metropolitan Area, is seeking an energetic and assertive individual for a HVAC Service Coordinator/Customer Service position. Candidate must possess strong organizational skills, an attention to detail and exceptional verbal and written communication skills in order to correspond with clients, coworkers, suppliers and sub‑contractors.

Responsibilities

• Setting up appointments for Preventive Maintenance and Quoted Repair services
• Providing status updates related to Technician response time, diagnosis and resolution
• Conducting follow‑up correspondence to ensure Client satisfaction
• Teaming with designated Dispatcher, assisting with the scheduling and coordination of Technician workload

Qualifications & Skills

• The ideal candidate will possess previous Customer Service experience in a business to business environment
• Knowledge of Microsoft Office is required
• Knowledge of Microsoft Dynamics for Field Service is preferable
• ServiceChannel
• FM Pilot

Benefits Offered

Medical, Dental, Vision and 401K