HVAC Service Coordinator

Gma Mechanical; Terryville (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

Gma Mechanical is seeking a Service Coordinator to support clients and technicians by providing information and resources for service efficiency. You will handle calls, schedule service appointments, coordinate with technicians, and draft correspondence with a friendly, organized approach.

The role emphasizes strong communication, clerical skills, and the ability to manage multiple tasks in a fast-paced construction environment. A positive, customer-focused demeanor is essential.

Qualifications

• High school diploma/GED required; Associate’s degree or administrative training preferred.
• Previous experience in a construction office or similar position.
• Familiarity with standard office equipment such as printers.
• Excellent computer skills and knowledge of Microsoft Word, Outlook, and QuickBooks.
• Highly organized with excellent time management and ability to prioritize projects.

Responsibilities

• Call supply houses to get prices on parts, and if approved, order parts.
• Schedule service calls for technicians.
• Take in service calls and dispatch service technicians.
• Prepare quotes for customers.
• Take inventory.
• Review technician's service tickets and match hours to time cards.
• Monitor the vehicle tracker and prepare time sheets for payroll.
• Enter warranties.
• Maintain a relationship with the technicians.

Skills

Time management

Prioritization

Communication skills

Office administration

Education

High school diploma/GED

Associate’s degree or administrative training

Tools

Microsoft Word

Outlook

QuickBooks

Printers

Job description

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a motivated and outgoing Service Coordinator to join our team. In this role, you will provide support to our clients and technicians, ensuring they have all the information and resources they need to perform their best. Your responsibilities will include answering phone calls, scheduling appointments for service calls, communicating with technicians, and writing correspondence. The ideal candidate is highly organized with excellent written and verbal communication skills and a friendly demeanor.

Responsibilities

• Call supply houses to get prices on parts, and if approved, order parts
• Schedule service calls for technicians
• Take in service calls and dispatch service technicians.
• Prepare quotes for customers
• Take inventory
• Review technician's service tickets and match the hours to their time cards
• Monitor the vehicle tracker and prepare time sheets for payroll
• Enter warranties
• Maintain a relationship with the technicians

Qualifications

• High school diploma/GED required, Associate’s degree or administrative training is preferred
• Previous experience working in a construction office or in a similar position
• Familiarity with standard office equipment such as printers
• Excellent computer skills and knowledge of Microsoft Word, Outlook, and QuickBooks
• Highly organized with excellent time management skills and the ability to prioritize projects