HVAC Service Coordinator

GMA MECHANICAL CORP; Terryville (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

A mechanical services company is seeking a motivated and outgoing Service Coordinator to provide support to clients and technicians. The ideal candidate will have excellent communication skills and be highly organized. Responsibilities include scheduling appointments, dispatching service technicians, and maintaining inventory. Previous experience in a similar role and proficiency in Microsoft Office is preferred. This position offers competitive compensation and opportunities for career growth.

Qualifications

• High school diploma/GED required; Associate’s degree preferred.
• Previous experience in a construction office or similar position.
• Familiarity with standard office equipment.
• Excellent computer skills.

Responsibilities

• Order parts after getting prices from supply houses.
• Schedule service calls for technicians.
• Dispatch service technicians for service calls.
• Prepare quotes for customers.
• Take inventory for office.
• Review and match technician's service tickets with time cards.
• Prepare time sheets for payroll.
• Enter warranties and maintain technician relationships.

Skills

Excellent written communication

Excellent verbal communication

Time management

Organizational skills

Education

High school diploma/GED

Associate’s degree or administrative training

Tools

Microsoft Word

Outlook

QuickBooks

Job description

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a motivated and outgoing Service Coordinator to join our team. In this role, you will provide support to our clients and technicians, ensuring they have all the information and resources they need to perform their best. Your responsibilities will include answering phone calls, scheduling appointments for service calls, communicating with technicians, and writing correspondence. The ideal candidate is highly organized with excellent written and verbal communication skills and a friendly demeanor.

Responsibilities

• Call supply houses to get prices on parts, and if approved, order parts
• Schedule service calls for technicians
• Take in service calls and dispatch service technicians.
• Prepare quotes for customers
• Take inventory
• Review technician's service tickets and match the hours to their time cards
• Monitor the vehicle tracker and prepare time sheets for payroll
• Enter warranties
• Maintain a relationship with the technicians

Qualifications

• High school diploma/GED required, Associate’s degree or administrative training is preferred
• Previous experience working in a construction office or in a similar position
• Familiarity with standard office equipment such as printers
• Excellent computer skills and knowledge of Microsoft Word, Outlook, and QuickBooks
• Highly organized with excellent time management skills and the ability to prioritize projects