Dynamic HVAC Dispatcher — Master High-Volume Service Coordination

AFGO Mechanical Services, Inc.; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

AFGO Mechanical Services, Inc. in Long Island City, NY, is seeking an HVAC Dispatcher to manage a high-volume stream of service requests and coordinate maintenance calls.

The ideal candidate will be proactive, highly organized, and capable of coordinating field teams with precision. Applicants should have strong verbal and written communication skills for interaction with internal teams and external clients.

Qualifications

• 3+ years of dispatching experience in a high-volume service environment.
• Excellent customer service skills in a business-to-business setting.
• Strong multitasking and organizational abilities.
• Proactive, resourceful, and goal-oriented mindset.

Responsibilities

• Coordinate and dispatch technicians for scheduled maintenance, emergency, and routine service calls.
• Assign technicians based on skill set, availability, and geographic location.
• Serve as a liaison between technicians and clients to assess service needs and determine appropriate actions.
• Ensure all service requests are handled promptly and efficiently.
• Maintain clear and professional communication with customers and internal staff.
• Demonstrate strong organizational, multitasking, and problem-solving abilities in a fast-paced environment.

Skills

Dispatcher experience

High-volume service

Customer service (B2B)

Multitasking

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Microsoft Dynamics Field Service

ServiceChannel

FM Pilot

Job description

AFGO Mechanical Services, Inc. in Long Island City, NY, is seeking an HVAC Dispatcher to manage a high-volume stream of service requests and coordinate maintenance calls.

The ideal candidate will be proactive, highly organized, and capable of coordinating field teams with precision. Applicants should have strong verbal and written communication skills for interaction with internal teams and external clients.