Service Coordinator

Prime Mechanical; New York (NY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Top salary offerings

Full medical coverage

Employer-matched pension plan

Career growth opportunities

Collaborative team

Client-facing exposure

Job summary

A leading HVAC company in Long Island seeks an Associate Vice President, Director of Service Operations. This role involves coordinating service operations, managing communication between clients and technicians, and ensuring smooth operations. Ideal candidates have extensive experience in service coordination, strong organizational skills, and proficiency in Microsoft Office. The position offers competitive salary and career growth opportunities.

Qualifications

• Minimum of 5 years in service coordination or related role (HVAC or construction preferred).
• Proficient in Microsoft Office; experience with service management software is a plus.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as first point of contact for incoming service requests.
• Generate and manage work orders for field technicians.
• Order parts and materials to support operations.
• Review, organize, and distribute field reports for accuracy.
• Order parts, confirm deliveries, and track inventory for field ops.
• Log and update completed work order information in the database.
• Prepare, update, and distribute service reports and timesheets.
• Assist with assembling billing paperwork for invoicing.
• Prepare and price service proposals; follow up on pending quotes.
• Provide general administrative support to keep service operations efficient.

Skills

Organizational skills

Client communication

Multitasking

Problem-solving

Customer service

Multitasking

Tools

Microsoft Office

Service management software

Job description

Associate Vice President, Director of Service Operations at Prime Mechanical | Providing superior HVAC solutions today for a more comfortable tomorrow

Location: Long Island, NY

Company Description

Prime Mechanical is a leading commercial HVAC company located in the New York City Metro area. Known for exceptional results and unmatched customer service, Prime Mechanical offers comprehensive solutions including HVAC service, maintenance, and construction. Our values make up the "Prime Advantage" which embodies integrity, expertise, and a commitment to providing superior HVAC solutions today for a more comfortable tomorrow.

About the role

Are you an energetic, detail-oriented professional who thrives on organization and keeping operations running smoothly? We are looking for an additional HVAC Service Coordinator to join our team and be the central hub of communication between our clients, service technicians, and management team. This is a pivotal role where your skills in scheduling, problem-solving, and customer service will directly impact the efficiency of our field operations and the satisfaction of our clients.

If you enjoy multitasking in a fast-paced environment, have a sharp eye for detail, and love being the go-to person who makes things happen, we want to hear from you.

Day-to-day tasks

• Serve as the first point of contact for incoming service requests from clients.
• Generate and manage work orders, ensuring accurate and timely dispatching of field technicians.
• Check technicians in and out daily, keeping schedules and assignments on track.
• Review, organize, and distribute field reports for accuracy and completeness.
• Order parts and materials, confirm deliveries, and track inventory to support field operations.
• Log and update completed work order information in our database.
• Prepare, update, and distribute service reports, including open work orders, maintenance histories, and timesheets.
• Assist with assembling billing paperwork to ensure smooth invoicing.
• Prepare and price service proposals, while following up on pending quotes with clients.
• Provide general administrative support as needed to keep service operations running efficiently.

What we are looking for

• Minimum of 5 years in service coordination, dispatch, or related administrative role (HVAC or construction industry preferred).
• Strong organizational skills with the ability to manage multiple tasks and schedules simultaneously.
• Proficient in Microsoft Office (Word, Excel, Outlook, Access); experience with service management software is a plus.
• Excellent verbal and written communication skills to interact effectively with clients and team members.

Company Benefits

• Top salary offerings, commensurate with experience.
• Full medical coverage and an employer-matched pension plan.
• Opportunity to build a long-term career in a well-established and growing HVAC company.
• Work with a supportive, collaborative group of professionals who value your contributions.
• Exposure to both operational and client-facing functions, opening the door to future career growth.

If you’re ready to bring your skills, energy, and dedication to a company that values your work, we’d love to hear from you. Please send your resume to [e-mail] or apply on LinkedIn directly.

NOTE: This job description is not intended to be all-inclusive. Team members may perform other related duties as needed to meet the ongoing needs of our customers.

End of description