HVAC Service Contracts Coordinator

Johnson Controls, Inc.; Longview, Northern (TX, KY); Hybrid; USD 34,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Benefits

401(k)

Disability insurance

Wellness program

Referral bonuses

Life insurance

HSA

Global advancement

Job summary

Johnson Controls, Inc. is seeking a detail-oriented administrator to support the planned service agreement renewal process and accounts receivable activities.

You will assist with collections, new customer authorizations, and provide backup customer call handling as part of daily service operations. You will schedule touch points, monitor the renewal lifecycle with account owners, escalate issues, and help ensure timely invoicing and accurate billing.

Qualifications

• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• High school diploma or equivalent required, plus three to five years of related work experience, preferably within a service / sales, or technical work environment.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Ability to prioritize work activities based upon financial impact to desired business goals.
• Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Experience in contract financials required.

Responsibilities

• Track and support the service renewal process under direct supervision.
• Participate in accounts receivable activities such as collections and new customer authorizations.
• Provide back up customer call handling, as needed.
• Provide administrative, day to day support in the service operational areas.
• Schedule, track and monitor touch point plans and renewal lifecycle with account owners.
• Escalate issues to appropriate individuals for timely follow-up.

Skills

Interpersonal skills

Multitasking

Contract finance

Prioritization

Education

High school diploma

Associate's degree preferred

Tools

Microsoft Word

Microsoft Excel

Access

Job description

Johnson Controls, Inc. is seeking a detail-oriented administrator to support the planned service agreement renewal process and accounts receivable activities.

You will assist with collections, new customer authorizations, and provide backup customer call handling as part of daily service operations. You will schedule touch points, monitor the renewal lifecycle with account owners, escalate issues, and help ensure timely invoicing and accurate billing.