HVAC Truck-Based Service Leader

Johnson Controls; Appleton (WI); On-site; USD 92,000 - 139,000; Full time

Benefits offered by this job

401K

Medical, dental, and vision

Paid vacation and holidays

Sick time

Job summary

Johnson Controls, a global leader in building efficiency and energy management, is seeking an HVAC Truck Based Service Manager to lead a service team and assets across the assigned territory.

You will drive labor and material growth, deliver customer satisfaction plans, and support revenue, gross margin, and asset management while maintaining high safety and service standards in a fast-paced environment.

Qualifications

• Bachelor’s degree in engineering or business or equivalent experience.
• 8–10+ years of progressively more responsible operations management experience in the service industry.
• 5+ years of direct management experience.
• Experience in HVAC, building controls, or similar service delivery environment.
• High-level competence in written and verbal communication.
• Strong presentation skills and the ability to speak to large audiences.
• Ability to lead and direct diverse teams.
• Basic financial and accounting knowledge.
• Proficiency in Microsoft Office applications and a Windows-based environment.
• Ability to travel up to 50% of the time.
• Nice to Have Previous sales or account management experience.
• Industry networking experience within local business, technical, or community organizations.
• Technical school training or a diploma in electronic or mechanical systems.
• Five or more years in a service management role directing a similar service team.

Responsibilities

• Lead the execution of the truck-based service business and maintain consistent delivery systems across the territory.
• Manage branch service business plans, financial plans, revenue forecasts, and gross margin performance.
• Drive profitable growth through effective management of people, financial resources, and material assets.
• Develop strategic operating plans that align with service sales and account goals.
• Build and retain customer relationships through networking in the local business, governmental, and professional community.
• Review proposals, estimates, and account assignments with Sales to support accurate and effective service execution.
• Audit service operations, support contractual obligations, and take action to improve customer satisfaction and performance.
• Recruit, hire, coach, and retain service support staff while supporting performance reviews and development plans.

Skills

Presentation skills

Written and verbal communication

Team leadership

Travel up to 50%

Education

Bachelor’s degree in engineering or business

Technical school or diploma in electronic/mechanical systems

Tools

Microsoft Office

Windows-based environment

Job description

Johnson Controls, a global leader in building efficiency and energy management, is seeking an HVAC Truck Based Service Manager to lead a service team and assets across the assigned territory.

You will drive labor and material growth, deliver customer satisfaction plans, and support revenue, gross margin, and asset management while maintaining high safety and service standards in a fast-paced environment.