Dispatcher

Sobieski Mechanical & Fire Protection; Newark (DE); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid vacation

401(k) plan

Free training

Flexible schedule

Unlimited earning potential

Job summary

Sobieski Services, Inc. in Newark, DE is hiring a self-motivated Dispatcher / Customer Service Representative to support our HVAC and plumbing team. You will answer client calls, dispatch service, and coordinate field technical work to ensure prompt, professional service.

We offer excellent benefits, including paid vacation and holidays, a 401(k) plan, free training, and a flexible work schedule. This growing company values teamwork and reliable, high-quality customer service.

Qualifications

• At least one year of experience as a dispatcher.
• Relevant customer service experience.
• Basic computer skills including Microsoft Office.

Responsibilities

• Answer incoming client calls and dispatch HVAC and plumbing service calls to field technicians.
• Schedule appointments to provide prompt, convenient service and maximize technicians’ time and mileage.
• Direct technicians using radio and tracking devices; keep clients updated and informed.

Skills

Dispatcher experience

Customer service

Microsoft Office

Typing 35-45 WPM

Background check

Tools

Microsoft Office

Job description

Sobieski Services, Inc. in Newark, DE is looking to hire a self-motivated, experienced Dispatcher / Customer Service Representative to join our thriving HVAC and plumbing business! This position pays a competitive wage, depending on experience.

We also offer excellent benefits, including a comprehensive benefits package, paid vacation and holidays, a 401(k) plan, free training, and a flexible work schedule.

Are you an excellent multitasker? Do you thrive in a fast-paced, ever-changing environment? Are you a customer service rockstar looking for a career with a growing company and supportive team?

About Sobieski Services, Inc.

Sobieski Services Inc., a division of J. F. Sobieski Mechanical Contractors, is part of an $100 million mechanical contracting company that provides premier construction services to Delaware, South Eastern PA, Cecil County, Maryland markets. Over thirty years ago, Sobieski Services, Inc. was founded with the intention of offering high-quality plumbing and HVAC services with a strong emphasis on customer satisfaction. We believe in three core values that have made our company successful: integrity in every decision we make, treating all team members like family, and courage to always make the right decisions. By putting an emphasis on these core values, we have been able to create strong, lasting relationships with our customers.

We acknowledge and value the talents and hard work of our team. Due to their dedication, we proudly offer great pay and benefits. We work as a team with the combined goal to grow as a home services company and into experienced professionals. Which is why we offer expert in-house consultation services as well as unlimited earning potential and career advancement opportunities.

A DAY IN THE LIFE OF A DISPATCHER

As our dispatcher, you arrive each day ready to ensure that our clients are being heard and receiving the best customer service possible. Using your professional and friendly attitude, you answer incoming client calls and dispatch HVAC and plumbing service calls to field technicians. You schedule appointments to provide prompt, convenient service, as well as maximize our field technicians’ time and mileage. Utilizing radio and tracking devices, you direct technicians accordingly. As necessary, you keep clients updated and informed. Additionally, you love learning and welcome constructive feedback for ultimate success. You truly demonstrate your value as our dispatcher by working hard to ensure maximum scheduling efficiency without compromising client satisfaction!

Qualifications

• At least one year of experience as a dispatcher


• Relevant customer service experience


• Basic computer skills including Microsoft Office


• Ability to type 35-45 WPM


• Ability to pass a background and drug test

Familiarity with the HVAC or plumbing industries would also be a plus but is not required.

We will train the right person!

ARE YOU READY TO JOIN OUR TEAM?

We look forward to meeting you!

Location: 19713