HVAC Scheduling Specialist

General Utilities, Inc.; Newtown Township (Delaware County); On-site; USD 42,000 - 54,000; Full time

Job summary

Petro Home Services is seeking an Equipment Scheduler to handle inbound calls and follow-ups for customers seeking to replace heating and air-conditioning equipment at home. The role includes scheduling visits by Residential Equipment Specialists for free in-home estimates and updating leads in Salesforce.

Applicants should have prior customer service or scheduling experience, be able to multitask in a fast-paced environment, and possess strong problem-solving and collaboration skills.

Qualifications

• Prior customer service or scheduling experience.
• Ability to multitask in a fast-paced environment.
• Strong problem solving and collaboration skills.
• Salesforce or related CRM experience a plus, but we will train the right candidate.
• Bilingual also a plus, but not required.

Responsibilities

• Receive inbound calls and follow up on warm leads for HVAC products.
• Assist customers with scheduling appointments for Residential Equipment Specialists to visit for a free in-home estimate.
• Enter and update new leads and opportunities into Salesforce.
• Manage multiple calendars and resolve scheduling conflicts.
• Maintain communication with customers and Equipment Specialists.
• Identify opportunities to recommend additional service contracts.

Skills

Customer service

Scheduling

Problem solving

CRM experience

Bilingual

Tools

Salesforce

Job description

Petro Home Services is seeking an Equipment Scheduler to handle inbound calls and follow-ups for customers seeking to replace heating and air-conditioning equipment at home. The role includes scheduling visits by Residential Equipment Specialists for free in-home estimates and updating leads in Salesforce.

Applicants should have prior customer service or scheduling experience, be able to multitask in a fast-paced environment, and possess strong problem-solving and collaboration skills.