Equipment Scheduler

General Utilities, Inc.; Newtown Township (Delaware County); On-site; USD 42,000 - 54,000; Full time

Job summary

Petro Home Services is seeking an Equipment Scheduler to handle inbound calls and follow-ups for customers seeking to replace heating and air-conditioning equipment at home. The role includes scheduling visits by Residential Equipment Specialists for free in-home estimates and updating leads in Salesforce.

Applicants should have prior customer service or scheduling experience, be able to multitask in a fast-paced environment, and possess strong problem-solving and collaboration skills.

Qualifications

• Prior customer service or scheduling experience.
• Ability to multitask in a fast-paced environment.
• Strong problem solving and collaboration skills.
• Salesforce or related CRM experience a plus, but we will train the right candidate.
• Bilingual also a plus, but not required.

Responsibilities

• Receive inbound calls and follow up on warm leads for HVAC products.
• Assist customers with scheduling appointments for Residential Equipment Specialists to visit for a free in-home estimate.
• Enter and update new leads and opportunities into Salesforce.
• Manage multiple calendars and resolve scheduling conflicts.
• Maintain communication with customers and Equipment Specialists.
• Identify opportunities to recommend additional service contracts.

Skills

Customer service

Scheduling

Problem solving

CRM experience

Bilingual

Tools

Salesforce

Job description

If you're looking to work for THE leading energy provider in the industry- look no further! Our goal is simple: provide our customers with the best products and services available in the markets that we serve. Our team is looking for an Equipment Scheduler to answer and follow up on inquiries for customers looking to replace their heating and air-conditioning equipment at home.

Responsibilities

• Receive inbound calls and follow-up on warm leads of customers and referrals interested in our HVAC products.
• Assisting new and current customers with scheduling appointments for our Residential Equipment Specialists to visit and provide a free in-home estimate.
• Enter and update new leads and opportunities into Salesforce.
• Manage multiple calendars and sort through scheduling conflicts.
• Maintain communication with current customers and Equipment Specialists.
• Identify opportunities to recommend additional service contracts.

Requirements

• Must have prior customer service or scheduling experience.
• Must be comfortable with multi-tasking in a fast-paced environment.
• Strong problem solving skills and ability to collaborate with others.
• Salesforce or related CRM experience a plus, but we will train the right candidate.
• Bilingual also a plus, but not required.

Petro Home Services is proud to be an equal opportunity employer, and is committed to a drug and alcohol-free workplace.

Job Description

Newtown, PA

Posting Location

Full Time - Regular

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.