HVAC Sales Dispatch Specialist

Jobtailor; Austin (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Jobtailor in Austin, TX is seeking a dispatcher to take incoming calls from technicians, dispatch and debrief the sales team, and coordinate daily schedules based on call priority and technician skills.

The role emphasizes timely communication with customers, alignment with sales goals, and accountability across the team, requiring a high school diploma or GED and proficiency with Microsoft Office or Google Workspace. ServiceTitan experience is a plus.

Qualifications

• Experience in the home services industry is highly preferred.
• Thrives in a fast-paced environment (clock in, GO-GO-GO, clock out).
• Strong attention to detail.
• Excellent critical thinking and problem-solving skills.
• Resourceful and proactive.
• Superhuman ability to multitask.
• Delivers a 5-star customer experience.
• Empathetic with a positive attitude.
• Has a backbone!
• Our dispatchers thrive under pressure.
• Driven to achieve excellence.
• High school diploma or GED.
• Proficiency with Microsoft Office or Google Workspace.
• ServiceTitan experience preferred.
• Ability to multitask and quickly shift priorities.
• Excellent organizational skills.

Responsibilities

• Take incoming calls from technicians for kick-ups across multiple departments (leads).
• Dispatch and debrief the sales team
• Organize and coordinate daily schedules based on call priority and technician skill set
• Communicate with customers in a timely and effective manner
• Understand sales goals and help hold the team accountable

Skills

Home services exp

Fast-paced environment

Attention to detail

Critical thinking

Problem solving

Multitasking

Customer experience

Empathy

Resilience

Pressure handling

Office software

ServiceTitan

Education

High school diploma or GED

Tools

Microsoft Office

Google Workspace

ServiceTitan

Job description

Jobtailor in Austin, TX is seeking a dispatcher to take incoming calls from technicians, dispatch and debrief the sales team, and coordinate daily schedules based on call priority and technician skills.

The role emphasizes timely communication with customers, alignment with sales goals, and accountability across the team, requiring a high school diploma or GED and proficiency with Microsoft Office or Google Workspace. ServiceTitan experience is a plus.