HVAC Dispatch & Customer Care Coordinator

HTS Engineering Ltd.; Austin (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

HTS Engineering Ltd. is seeking a customer service-focused scheduler in Austin to manage service orders, schedule technicians, and ensure timely dispatch in a fast-paced HVAC environment. The role emphasizes proactive communication, data entry, and maintaining clear records.

You will handle calls, input data, and build strong relationships with customers while meeting service targets and contributing to team success.

Qualifications

• Experience in customer service and scheduling in a fast-paced environment.
• Strong verbal and listening skills with ability to meet targets.

Responsibilities

• Schedule technicians and coordinate with service/operations managers.
• Manage incoming calls and generate/input calls.
• Build sustainable relationships with customer accounts through open communication.
• Keep records of customer interactions in the dispatch system and file documents.
• Meet personal/customer service team sales targets and call-handling quotas.
• Handle customer complaints and escalate as needed.

Skills

Customer service

Scheduling

Communication

Relationship building

Problem solving

Tools

Dispatch software

Job description

HTS Engineering Ltd. is seeking a customer service-focused scheduler in Austin to manage service orders, schedule technicians, and ensure timely dispatch in a fast-paced HVAC environment. The role emphasizes proactive communication, data entry, and maintaining clear records.

You will handle calls, input data, and build strong relationships with customers while meeting service targets and contributing to team success.