HVAC Dispatch Specialist: Fast-Paced Scheduling

Technibus, Inc.; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

IES Residential, Inc. in Austin, TX is seeking a Dispatcher to join our team. You will coordinate technicians and service schedules, use phone and computer systems to dispatch field units, and prioritize urgent calls.

The role requires strong organizational and communication skills, data entry, and the ability to work in a fast-paced environment. HVAC/plumbing or service-industry experience is a plus; reliable team player encouraged.

Qualifications

• Previous dispatching, scheduling, or customer service experience preferred.
• HVAC, plumbing, construction, or service industry experience is a plus.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with computers, dispatch software, and Microsoft Office applications.
• Ability to remain calm and make sound decisions under pressure.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.

Responsibilities

• Utilize phone and computer systems to dispatch technicians or field units to appropriate locations.
• Monitor routes and technician status, coordinating and prioritizing schedules effectively.
• Provide technicians with job details, traffic updates, obstacles, and customer-specific requirements.
• Enter data accurately into company systems and maintain logs and records of calls, activities, and pertinent information.
• Prioritize service calls based on urgency and importance.
• Communicate regularly with customers regarding appointment updates and service status.
• Collaborate effectively with office personnel and field teams.
• Contribute as a team player in a fast-paced, high-pressure environment.
• Maintain professionalism and excellent customer service at all times.
• Perform additional administrative and operational support tasks as needed.
• Other duties as assigned.

Skills

Dispatching

Customer service

Communication

Organization

Multitasking

Dispatch software

MS Office

Problem solving

Teamwork

Tools

MS Office

Dispatch software

Job description

IES Residential, Inc. in Austin, TX is seeking a Dispatcher to join our team. You will coordinate technicians and service schedules, use phone and computer systems to dispatch field units, and prioritize urgent calls.

The role requires strong organizational and communication skills, data entry, and the ability to work in a fast-paced environment. HVAC/plumbing or service-industry experience is a plus; reliable team player encouraged.